Account Manager- Strategic Account Specialist

Job Description

Job DescriptionDescription:

Job Title: Account Manager – Strategic Account Specialist
Department: Sales & Customer Success
Location: Overland Park, KS
Reports To: VP of Business Development
Type: Full-Time

About the Company:

Do you want to work for an innovative company that’s providing manufacturing solutions to some of the world’s largest companies? Here’s your chance! Discflo’s patented pump products are used in almost every global industry; such as oil & gas, wastewater, food & beverage, and pharmaceuticals.

Are you in search of a supportive, busy, and innovative workplace that will allow you to work to your highest potential in a professional environment?

If you are a highly motivated, career AM who is looking for a place to begin a long-term career, Discflo may be where you want to be. We strive to be an employer of choice for the best candidates, and are looking for individuals who want a long-term home where they can do what they do best, earn a good living and care about quality, accountability, and enjoys working with other talented individuals.

About the Role

We are seeking a driven and versatile Account Manager to join our growing team. This hybrid role combines key responsibilities in Client Success, Technical Customer Support, and Strategic Business Development. You will be the bridge between our clients and internal teams, ensuring seamless support and satisfaction while also actively identifying and developing new business opportunities.

As a key player in a leading pump manufacturing company, you’ll manage and grow strategic accounts, troubleshoot service requests, coordinate with engineering, and pursue new business across target industries such as oil & gas, wastewater, food & beverage, chemical processing, and more.

Requirements:

Key Responsibilities

Client Success & Technical Support

• Serve as the primary point of contact for inbound customer service requests, providing product assistance, troubleshooting, and technical guidance.
• Collaborate with Engineering and Technical Sales to coordinate remote diagnostics or on-site support for complex service needs.
• Support pump installation and post-installation health by proactively reaching out to key accounts and ensuring system performance.
• Coordinate internally to resolve warranty issues, replacement part requests, and technical documentation needs.
• Ensure a seamless customer experience and build trust across the lifecycle of the account.

Account Management & Retention

• Own and manage a portfolio of key strategic accounts, ensuring strong client relationships, consistent communication, and repeat business.
• Maintain accurate records of account activity in the company’s CRM system to ensure data integrity and actionable insights.
• Track customer satisfaction, identify expansion opportunities, and ensure client retention and long-term success.
• Support internal teams with customer feedback and service insights to help improve products and processes.

Sales Outreach & Growth

• Identify and develop relationships with potential clients through targeted outreach and cold calling within strategic industries.
• Partner closely with the Sales team to nurture strategic partnerships, support regional growth strategies, and generate new revenue streams.
• Stay current on industry trends, competitor offerings, and market conditions to effectively position Discflo’s value proposition.
• Support proposal generation, quote follow-ups, and technical sales discussions as needed.

Qualifications

• 3+ years of experience in account management, technical sales, or client success—ideally in industrial equipment or manufacturing environments.
• Strong mechanical aptitude or prior exposure to pump systems, rotating equipment, or fluid handling technologies is a plus.
• Proven ability to manage multiple customer relationships while driving service and sales performance.
• Experience using CRM tools such as HubSpot, Salesforce, or equivalent.
• Excellent communication, relationship-building, and organizational skills.
• Self-starter with the ability to manage time effectively, take initiative, and work independently or as part of a team.

Preferred Experience

• Prior experience in pump manufacturing, water/wastewater, oil & gas, food processing, or related heavy industries.
• Ability to read technical documentation, pump curves, and work with engineering teams on complex projects.
• Familiarity with industrial service or maintenance scheduling.