Job Description
Director of Case Management
3 x 12 schedule
- Directs case management services, workflow, and resources.
- Formulates and implements operational strategies and initiatives in the case management program.
- Directs and evaluates all services provided, including care plan development, service level determination, and complaint management to achieve performance and quality control objectives.
- Provides specialized expertise, ensures resource alignment with system-wide initiatives, and updates appropriate parties on case management strategies, initiatives, outcomes and issues.
- Partners with physicians and others to ensure delivery of evidence-based care and reduction of avoidable clinical variation in care.
- Collaborates with a larger multidisciplinary team to improve quality outcomes using data and documented best practice.
- Responsible for resolving escalated issues arising from operations in the case management department.