Job Description
Job Description
Job purpose
As a Warehouse Clerk, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, and other assignments as requested.
Duties and responsibilities
- Provide exceptional customer service
- Manage and check-in drivers efficiently and effectively
- Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
- Perform data entry as needed
- Daily communication via telephone calls and emails to internal departments
- Prioritize and multi-task client requests on a daily basis
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Respond in a prompt and courteous manner to client requests
- All other duties as assigned
Qualifications
- High School Diploma or GED
- Customer service experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Initiative
- Basic PC skills and MS Office Suite (Excel, Word, Outlook)
- Ability to work in fast-paced environment
- Work independently and with team in fast paced environment
Safety Requirements
Must wear safety vest.
Physical requirements
- Must be able to lift up to 50 lbs.
M-F 10:30am-6:30pm