Customer Service Specialist/ Paid Weekly + Benefits /Training Provided

Job Description

Job Description

Electronic Security Services, Inc. (ESSI) is looking for a Customer Service Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and values working as part of a team in the Low-Voltage Industry: Security & Access Control.

What We’re Looking For:

• Friendly, helpful, and professional demeanor

• Strong problem-solving skills with the ability to multitask and prioritize

• Team player who communicates clearly (both verbal and written)

• Customer service and/or call dispatching experience preferred

• Comfortable with Windows 10+, Microsoft Office Suite (Word, Excel, Outlook), and database software

• Strong attention to accuracy and detail

• Organized and dependable with excellent time management skills

• Ability to pass a background check

Key Responsibilities:

• Answer and make customer calls with professionalism and care

• Dispatch service calls and coordinate workflow between field personnel and customers

• Manage inquiries, service requests, and follow-ups

• Review, update, and maintain records, work orders, and databases

• Handle correspondence, emails, and document preparation

• Perform data entry, filing (digital and physical), and general office tasks

• Keep work area organized and collaborate with other departments as needed

Schedule:

• Monday – Friday, 8:00 AM – 4:30 PM (This is not a remote position)

• 30-minute lunch break

Benefits:

• Weekly pay with direct deposit

• Free on-site parking

• Retirement plan: 401(k) with up to 2.5% employer match

Paid Time Off & Holidays:

• Loyalty-based PTO Accrual:

  • Years 1–3: 8 hours/month

  • Years 3–5: 12 hours/month

  • 5+ years: 14 hours/month

• 7 Paid Holidays: New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

Education & Experience:

• High school diploma (or equivalent) required

• Proficiency in MS Office, Outlook, and internet use.

If you're a team player with exceptional dispatching skills, a can-do attitude, and a passion for customer service, we want you to be a part of our growing organization! Apply in App or Send your resume to Human Resources Resumes@ESSI-Security.com to apply.

Company DescriptionElectronic Security Services, Inc. (ESSI) has been serving the security needs of property management, commercial businesses, and institutions since 1981. We have over 4,000 high-rise condominiums, apartments, gated communities, institutions, and commercial businesses in our database. ESSI is an active member (and Gold sponsor) of PMA (Property management Association), CAI (Condominium Association Institute), and IREM (Institute of Real Estate Management) locally. We are nationally recognized as one of the top security systems integrators in the US, and are currently members of The Professional Security Alliance (PSA), a nationally accredited Association. ESSI is an Equal Opportunity Employer and we offer competitive pay, paid vacation, holidays, health insurance, 401K and other benefits.

Company Description

Electronic Security Services, Inc. (ESSI) has been serving the security needs of property management, commercial businesses, and institutions since 1981. We have over 4,000 high-rise condominiums, apartments, gated communities, institutions, and commercial businesses in our database. ESSI is an active member (and Gold sponsor) of PMA (Property management Association), CAI (Condominium Association Institute), and IREM (Institute of Real Estate Management) locally. We are nationally recognized as one of the top security systems integrators in the US, and are currently members of The Professional Security Alliance (PSA), a nationally accredited Association. ESSI is an Equal Opportunity Employer and we offer competitive pay, paid vacation, holidays, health insurance, 401K and other benefits.