Job Description
Job Description
FORCE America is excited to offer a fully in-person opportunity for an Inside Sales I person to join the team. This position will provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Inside Sales I is a key role in our manufacturing team.
Essential Responsibilities:
- Partner with assigned customer base to provide pricing, availability, and updates on order status.
- Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
- Enter component and sub-assemblies for sales and quotes.
- Administrative support including correspondence of email, fax, and providing return authorizations.
- Maintain a minimum profit margin.
- Complete component pricing and availability inquiries.
- Assist inside sales and outside sales team for research work, small projects and pricing.
- Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
- Represents FORCE America, in coordination with sales, with customers in person, electronically, and via phone.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or GED.
- Post-secondary degree or 2 years of relevant work experience. Experience with assembly or working with customers, preferred.
- Basic analytical ability to understand significance of pricing and cost.
- Strong mechanical aptitude.
- Strong communication skills, written and verbal, most often over the phone.
- Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
- Detail oriented and the ability to exhibit patience.
Experience with Microsoft applications to include Outlook, Excel, and Word.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Job hazards are typical of an office environment.
- There are a variety of physical hazards is the warehouse and assembly area in which there is danger to life, health, or bodily injury, such as proximity to moving mechanical parts, moving equipment, heavy parts, electrical shock, compressed air and exposure to chemicals.
Physical Requirements: The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer contact may result in stressful situations.
- Must be able to go from phone call to phone call quickly and efficiently.
- Work is primarily sedentary in nature. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc.
- Reaching – extending and pulling the hand(s) and arm(s) in any direction while working with light objects such as employee records.
- Hands and wrists –typing, manipulating computer mouse, and other related activities.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- And more!
EEO Policy: FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location: 4010 Iowa St, Alexandria, MN 56308
Monday - Friday 8am - 4:30pm