Job Description
Job Description
We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.
Responsibilities:
• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.
• Identify opportunities to drive additional revenue through upselling and promotional initiatives.
• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.
• Ensure accurate documentation and organization of records as per company protocols.
• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.
• Assist the Customer Service Manager with drafting written resources and response materials.
• Maintain professionalism and a positive attitude during customer and team interactions.
• Propose ideas to improve departmental processes and enhance customer experience.
• High school diploma or equivalent.
• Proven experience in customer service or a related role.
• Strong communication skills, both written and verbal.
• Excellent organizational abilities and attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with customer support tools or platforms is a plus.
• Ability to work collaboratively in a team environment.
• A proactive attitude and willingness to learn new skills.