Job Description
Job Description
Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The Supply & Member Services Coordinator is responsible for managing all ordering and service coordination for ECM and Community Support (CS) members, as well as internal supply procurement. This role ensures that members' needs, such as approved supplies, services, and support items, are fulfilled accurately, in a timely manner, and in alignment with the policy. The position also supports internal operations by maintaining supply levels and coordinating with vendors. This is a highly detail-oriented, execution-focused, non-clinical role critical to operational efficiency and compliance.
Duties/Responsibilities:
- Process and fulfill non-clinical orders for ECM and CS members
- Coordinate with care management teams to ensure alignment with care plans
- Track all orders from request through completion
- Ensure timely delivery and resolve issues as they arise
- Maintain accurate logs of all member orders and requests
- Ensure documentation is complete, organized, and audit-ready
- Monitor turnaround times and follow up on delays
- Identify and escalate missing or incomplete information
- Order and maintain internal operational supplies
- Monitor inventory levels and manage reorder thresholds
- Communicate with vendors to ensure timely fulfillment
- Follow approved purchasing processes
- Follow established workflows and standard operating procedures
- Maintain compliance with ECM and Community Support requirements
- Assist with operational initiatives and program rollouts
- Support process improvements and administrative projects
- Perform other duties as assigned.
Education and Experience:
- 2–5+ years of experience in healthcare operations or administrative coordination
- Bachelor's degree Required
Required Skills/Abilities:
- Strong analytical and critical thinking skills
- Excellent written and verbal communication skills
- Ability to interpret and apply complex regulations
- High attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Proficiency in EMR systems and Microsoft Office (Excel, Word, PowerPoint)
- Ability to manage multiple priorities in a fast-paced environment.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
Pay range$75,000—$80,000 USD
Benefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.