Health Information Management (HIM) Technician

Job Description

Job DescriptionSalary:

Job Title: Health Information Management (HIM) Technician

Reports to: Health Information Management Manager

Department: HIM

FLSA Class: Non-Exempt

Hours: Mon-Fri, 8AM - 5PM

Updated: October 2025

Summary: The HIM Technician is responsible for management of patients health care records. This position is responsible for collecting, compiling, processing and making health records available to authorized users. The HIM Technician functions in accordance with established federal, state, and clinic standards, while maintaining compliance with all federal grants, HRSA, HIPAA, and Hunter Health Clinics (HHC) policies and procedures.

Essential Functions:

• Serves as point of contact and subject matter expert for requests for copies of medical records, ensuring compliance with legal and regulatory requirements relevant to the privacy and security of protected health information (PHI).
• Works with privileged information in a conscientious manner while processing and releasing medical records in an efficient, effective, and accurate manner.
• Collects, scans, and indexes chart documents into the electronic health record (EHR).
• Processes release of information requests according to established procedures and quality and productivity standards.
• Safeguards and protects patient privacy by ensuring only authorized individuals are granted access to PHI and disclosures abide with all policies and regulations.
• Monitors incoming communication via fax or email and distributes documentation to the appropriate location in a timely manner.
• Performs duplicate medical record analysis and reconciles overlaps/overlays in records.
• Responds to phone calls, voicemails, and in-person inquiries regarding health information requests and documentation.
• Retrieves archived patient records from legacy systems and storage vendors as needed.
• Inactivates patients within the EHR for patient population management.
• Provides medical records reports to various stakeholders as applicable.
• Reports concerns or errors of a medical record or disclosures to department leadership.
• Maintains a HIPAA compliant remote work environment.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Qualifications:

• High school diploma or GED required.
• RHIT certification or equivalent HIM training/experience strongly preferred.
• Knowledge of healthcare regulations (HIPAA, HITECH) required.
• Bilingual abilities preferred.

Skills:

• Listens, identifies, and responds quickly and effectively to internal and external needs.
• Communicates effectively with all patients.
• Displays organizational skills, the ability to multi-task, and uses time and resources effectively.
• Displays good judgment and decision-making skills.
• Effectively collaborates and seeks clarification and confirms accuracy as needed.
• Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
• Pursues goals with commitment and shows initiative.
• Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
• Evaluates own performance and accepts constructive feedback to continue learning.

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Talking: The ability to speak clearly and effectively.
• Average Hearing: The ability to hear average conversations and respond accordingly.
• Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach.
• Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.
• Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.
• Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases.
• Physical Strength: The ability to occasionally lift and/or move up to 30 pounds.
• Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.