Job Description
Job Description
Founded in 1954, Vibrant Ingredients is a leading provider of natural, clean label ingredients and systems that power extraordinary food and beverage experiences. The company’s broad portfolio — including natural flavors, botanical extracts, functional nutrition, cold brew coffee, tea essences, and food protection solutions — enhances taste, texture, color, shelf life, and performance across a wide range of applications. Vibrant operates four state-of-the-art facilities across the United States and works with leading brands, manufacturers, and foodservice operators. With vertically integrated capabilities and a proven track record of innovation and execution, Vibrant helps customers accelerate to market without compromise.
About the role:
We are a trusted partner to our customers when it comes to innovation and an industry leader in clean label ingredients, we are a true partner. We collaborate with our customers in ways that respect people and the environment. A commitment to Purely Better™ drives our innovation team to discover new, on trend solutions.
As a Customer Service Specialist, they willplay a critical role in delivering exceptional customer support through accurate order processing, proactive communication, and effective problem resolution. Serving as a key liaison between customers and internal teams, this role ensures a smooth, responsive, and professional customer experience while supporting operational and business objectives.
This position is hybrid in structure, requiring regular travel between our corporate office in Lake Mary, FL and our manufacturing facility in Eustis, FL. While the role involves working from multiple locations, it is fully office-based and not remote.
How will you contribute:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to:
- Accurately process customer orders, revisions, and changes in accordance with established policies and procedures.
- Serve as the primary point of contact for customers regarding order status, delivery timelines, product availability, and issue resolution.
- Communicate proactively with customers and internal stakeholders regarding delays, changes, or issues with a transparent and solutions-oriented approach.
- Collaborate closely with Sales, Operations, Planning, Quality, and Logistics to ensure timely order fulfillment and customer satisfaction.
- Investigate and resolve customer complaints or discrepancies related to order accuracy, shipments, documentation, or invoicing.
- Maintain accurate and up-to-date customer account records within ERP and order management systems.
- Monitor open orders and shipping reports to track service metrics and identify gaps or delays throughout the order lifecycle.
- Support the development, documentation, and execution of Customer Service Standard Operating Procedures (SOPs).
- Participate in cross-functional initiatives to streamline workflows and enhance the overall customer experience.
- Coordinate fulfillment priorities and escalate risks or challenges as needed to prevent service disruptions.
Minimum Requirements/Qualifications:
- High school diploma or equivalent required.
- Minimum of 3 years of administrative experience in customer service, supply chain, logistics, or manufacturing/distribution environments.
- Proficiency in Microsoft Outlook, Word, and Excel.
- ERP or Order Management system experience strongly preferred (e.g., SAP, Oracle, Business Central, Great Plains).
- Strong verbal and written communication skills with a customer-first mindset and professional etiquette.
- Solid understanding of numerical concepts, including credits, percentages, and volumes.
- Demonstrated ability to manage multiple priorities, maintain attention to detail, and work effectively in fast-paced environments.
- Team-oriented, adaptable, and service-focused with a collaborative approach across departments.
Work Environment:
- May involve exposure to allergens such as Soy, Wheat, Fish, Shellfish, Milk, Egg, Tree Nuts and Sesame.
What Vibrant Ingredients can offer you:
- Generous time off for vacations
- Paid Holidays
- 401(k) with company match
- Tuition reimbursement
- Medical/Dental/Vision
- Health & Wellness programs
More about us:
Vibrant Ingredients, headquartered in Lake Mary, FL, is one of the world's leading independent providers of natural ingredients. With a legacy spanning over 70 years, we deliver a diverse portfolio of clean label ingredients and innovative system solutions to the food and beverage industry. Our commitment to quality and performance is reflected in our American-made products, which enhance both taste and functionality. Backed by advanced manufacturing capabilities, we specialize in fermentation, patented cold brew extraction, custom flavor development, and a range of drying and blending technologies. Operating from four state-of-the-art facilities strategically located across the U.S., we ensure the accessibility of real, high-quality ingredients—helping our customers create better-for-you food and beverage for consumers.
"Improving the food and beverages consumed by providing real ingredients from nature that work."
This position is currently classified as on-site.
Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Holidays, Vacation, Tuition Reimbursement Program.
The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.
The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.
EEO Statement
Vibrant Ingredients is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Vibrant Ingredients will work with applicants to meet accommodation needs that are made known to Vibrant Ingredients in advance.
**Please no external recruiters**