Sales Operations Process Optimization Intern

Job Description

Job Description

Job Summary:

The Sales Operations Process Optimization Intern supports the Sales organization by analyzing, documenting, and improving sales operations workflows, data structures, and forecasting processes. This role focuses on mapping current-state workflows, identifying inefficiencies, designing standardized intake and handoff processes, and developing semi-automated forecasting tools to improve data accuracy and cross-functional alignment.

The intern will work closely with Sales, Program Management, Operations, Purchasing, Finance, and IT to support consistent opportunity tracking and improve the flow of information across Salesforce, Smartsheet, and Plex. This position is project-based and culminates in a formal 12-week capstone presentation to leadership.

Responsibilities:

• Complete a structured 12-week sales operations optimization project with defined weekly deliverables.
• Interview internal stakeholders across Sales, Program Management, Operations, Purchasing, Finance, and IT to document current-state workflows.
• Map Salesforce → Smartsheet → Plex data flows and identify manual steps, errors, and rework points.
• Document required opportunity data fields used by downstream teams.
• Develop standardized sales intake, qualification, and handoff templates.
• Redesign sales tracking Smartsheet to enforce consistent data entry and validation.
• Assist in defining standardized opportunity stages, required fields, and role responsibilities.
• Build a semi-automated forecasting workbook (Excel or Smartsheet) using formulas, pivot tables, and probability logic.
• Create summary dashboards and visual reports to support forecasting and pipeline visibility.
• Maintain regular status updates and communicate progress to mentors.
• Prepare and deliver a final project presentation summarizing findings, improvements, and recommendations.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Position Qualifications:

• Undergraduate student (Sophomore–Senior) pursuing a Bachelor’s degree in Industrial Engineering, Systems Engineering, Business Analytics, Operations Management, Technical Sales, or a related field.
• Must be actively enrolled in school.
• Minimum GPA of 3.0 required.
• Ability to work a minimum of 30 hours per week, up to 40 hours per week.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Excel (including pivot tables and formulas), Word, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Preferred (not required): experience with process mapping, Smartsheet, Salesforce, or basic automation tools.

Key Competencies:

• Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Delivers Results: Achievement oriented, feeling a sense of urgency to reach goals on time, if not before.
• Business Process Thinking: Designing, implementing and executing business workflow activities that most effectively and efficiently meet the goals of the business unit and ABS.
• Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
• Communication: Exchanges thoughts, feelings and information effectively.
• Focuses on Quality: Drives work results with quality focus in actions and results.

Physical Requirements / Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Constant operation of a computer and other office equipment.
• Ability to adjust focus due to extended computer screen use.
• Occasional movement within office and light industrial environments.
• Works primarily in a temperature-controlled office environment.

Why Join Us

American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.

About Us

American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.

As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.

The Location - Lake Orion

American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you’ll be at the center of it here!

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.