Healthcare Customer Service Representative (159307)

Job Description

Job Description

A-Line Staffing is now hiring Healthcare Customer Service Representatives in Lee’s Summit, MO.
The Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Healthcare Customer Service Representative position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com.

Healthcare Customer Service Representative Compensation

• The pay for this position is $19.00 per hour

• Benefits are available to full-time employees after 90 days of employment

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Healthcare Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

• Class Start Date: 10/17/2025 (Orientation on 10/17, Training begins 10/20)

• Training Schedule: Monday – Friday, 8:00 AM – 4:30 PM local time

• After training, shifts will remain Monday – Friday, with exact schedules determined by business needs and candidate availability

• Onsite position in Lee’s Summit, MO

• Safety-sensitive position

Healthcare Customer Service Representative Responsibilities

• Answer inbound calls from members regarding pharmacy benefit plans

• Assist members with questions about prescription insurance, medication coverage, and mail order prescriptions

• Provide accurate information and solutions to simplify the member’s healthcare experience

• Navigate multiple computer programs while handling calls in a calm, professional manner

• Demonstrate empathy, patience, and strong problem-solving skills

Healthcare Customer Service Representative Requirements

• High School Diploma or GED

• At least 1 year of customer service experience (call center, retail, hospitality, military, etc.)

• Computer proficiency with Windows-based applications

• Ability to multitask across multiple screens/programs while assisting customers

• Strong communication and problem-solving skills

• Attendance is mandatory for the first 90 days

Preferred Qualifications

• Associate degree or equivalent work experience

• 6+ months of healthcare or pharmacy-related experience

• Strong telephone etiquette and professionalism

• Ability to remain calm under pressure and show empathy to customers

If you think this Healthcare Customer Service Representative position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!

Contact:
Austin Faris
586-710-7941
afaris@alinestaffing.com