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Customer Service Representative

Robert Half
locationShakopee, MN, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our client in the south west, Minnesota metro. In this Contract-to-Permanent role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, managing orders, and resolving issues efficiently. This position offers a unique opportunity to contribute to a dynamic manufacturing environment while utilizing your administrative and communication skills. Responsibilities:

  • Respond to customer inquiries regarding order status, delivery timelines, product warranties, specifications, and other related topics.
  • Process and fulfill orders for stock products and accessories with accuracy.
  • Utilize internal systems to document customer interactions, address complaints, and provide feedback on service improvements.
  • Investigate and resolve issues related to mis-shipments, financial discrepancies, and device history.
  • Handle special projects and assignments as needed to support operational goals.
  • Maintain effective communication with customers through email, phone, and other channels.
  • Collaborate with various departments to ensure timely resolution of customer concerns.
  • Provide dispenser referrals and product recommendations when necessary.
  • Ensure all processes align with company policies and standards for quality service.
  • Proven experience in customer service or administrative roles within a detail-oriented setting.
  • Proficiency in tools such as the MS Office.
  • Strong written and verbal communication skills for effective email and phone correspondence.
  • Familiarity with phone systems and office administrative procedures.
  • Previous experience in data entry and record-keeping.
  • Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you are interested please submit your updated resume and call Madison for additional details at 952-831-6020.

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