Job Description
Job Description
Customer Service Representative: Auto Glass Division
Join our team as the primary point of contact for customers navigating the stress of a cracked or shattered windshield. We aren't just looking for someone to answer phones; we need a problem-solver who can turn a bad day into a seamless repair experience.
Key Responsibilities
- The First Impression: Handle inbound calls and digital inquiries with professionalism, empathy, and speed.
- Scheduling & Logistics: Coordinate appointments for both our in-shop bays and mobile glass technicians, ensuring efficient routing. Trouble shoot with technicians for last minute changes and issues when they are on the road.
- Insurance Liaison: Guide customers through the insurance claim process, verifying coverage and processing glass claims with major providers.
- Quote Accuracy: Provide estimates for windshield replacements, chip repairs, and ADAS (Advanced Driver Assistance Systems) recalibrations.
- Customer Advocacy: Follow up with customers post-service to ensure satisfaction and manage any warranty or quality concerns.
Skills & Qualifications
- Communication Style: Clear, concise, and genuinely friendly. You should be able to explain technical glass terms in a way that anyone can understand.
- Detail Oriented: In the auto glass world, the difference between a Rain Sensor and a Humidity Sensor matters. You must be diligent about capturing vehicle VINs and specific part requirements.
- Multitasking: Ability to toggle between our POS, insurance portals, and a ringing phone line calmly and efficiently.
- Experience: 1–2 years in customer service or retail preferred. Experience in the automotive, insurance, or construction industries is beneficial but not necessary. Training will be provided.
Why Work With Us?
- Fast-Paced Environment: No two days are the same, and the day flies by.
- Career Growth: We love promoting from within—CSRs often move to office management and/or light accounting duties.
- Supportive Culture: We are a small company that works as a team. Together we make sure every customer is satisfied and happy to recommend GlassSource to their friends and family.
Company DescriptionAt GlassSource, we install glass in autos, homes and businesses. If it’s broken, we can fix it!
Company Description
At GlassSource, we install glass in autos, homes and businesses. If it’s broken, we can fix it!