Customer Experience and Applications Service Manager
Job Description
Job Description
Join a company where engineering breakthroughs power a better tomorrow.
Parker Hannifin, a Fortune 250 leader in motion and control technologies, thrives on a people-first culture—teamwork, inclusion, and growth drive how we innovate across engineering, manufacturing, finance, supply chain, HR, and IT.
Why this role matters
You will architect the divisional customer service strategy within order management, ensuring every interaction aligns with our strategic initiatives and delivers measurable outcomes for customers and the business.
What you will do
- Build and lead a segmented service model—premier vs. select—to deliver best-in-class service for premier customers and market-matching service for select customers while reducing cost to serve.
- Elevate application development speed and quality to achieve a 50%+ conversion rate.
- Own the customer feedback loop and translate insights into continuous improvement roadmaps.
- Lead cross-functional teams to execute service improvement priorities tied to WIN strategy LTR service levels.
- Simplify processes, roles, and workload using POP tools for breakthrough efficiency and clarity.
- Assess, develop, and manage talent to meet current and future business needs.
- Develop and maintain commercial processes across your assigned segment of the organization.
- Engage with other Parker divisions and monitor competitors to stay ahead of market trends and adapt strategy.
- Partner daily with customers, production, logistics, and sales to ensure seamless order management and service excellence.
What sets you up for success
- Bachelor’s degree (required); Engineering degree (preferred).
- 5+ years of customer-facing global sales or customer service experience.
- Channel management expertise and a track record of improving digital customer experiences.
- Preferred: experience leading an Applications Engineering team.
- Evidence of driving superior customer experiences and cross-functional influence.
- Strong customer service orientation and proven process improvement leadership.
Career growth
In this role you’ll shape divisional standards, mentor talent, and deliver visible results that accelerate your path to broader operational leadership.
Proficiencies
- Customer Service
- Bachelor's Degree
- Continuous Improvement
- Engineering Degree
Legal Notices
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission