Customer Service Specialist

Job Description

Job Description

Do You Want:

• Variety in your workday to keep you challenged and learning?
• To join a mission-driven, family-owned company known for strong values and long-term partnerships?
• Clear career path advancement opportunities?

Controller

Pay Range: $20 - $25/hr DOE + Benefits + Bonus
Location: Windsor, CO
Position Type: Direct Hire

Why consider this Order Management Specialist position?

• Variety in your day to keep you challenged and learning - you'll never get bored!
• Collaborative environment where your contributions make a direct impact.
• Opportunity to own processes and improve operations.
• Bonus eligibility is tied to team success and performance metrics.
• Work directly with ownership—your voice matters.
• Robust Benefits package to make you feel valued.

How you'll spend your time as an Order Management Specialist:

• Answer phones and respond to customer inquiries.
• Resolve customer complaints, quality issues, shipping issues, RMA's, etc.
• Process Sales Orders (new accounts, master accounts, and specialty orders).
• Send order acknowledgments - send updates for custom labels, back orders, & split shipments.
• Send out shipping confirmations.
• Process drop ship and standard PO's for customer orders.
• Work with vendors on stock availability and estimated ship dates.
• Communicate with warehouse on incoming stock timelines.
• Track shipments and communicate with warehouse and customers.
• Match vendor invoice to company PO.
• Prepare order packets for accounting to invoice customers.
• Match vendor invoice with SK&T drop ship PO.
• Calculate shipping costs as needed.
• Support Operations and Sales in monitoring inventory levels and usage for Master Accounts.
• Pull vendor quotes and recommend price increases.
• Responsible for utilizing and updating information in the company's CRM to include updating client and account information, entering assets, entering service contracts, and recording customer history.
• Provide administrative, data entry, and clerical assistance.

Skills & experience we'd like you to have as an Order Management Specialist:

• Grit! Show initiative and persistence.
• 2+ years of customer service experience.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office Suite – with strong Excel skills.
• Ability to work in fast paced constantly changing environment and wear multiple hats.
• Energetic and upbeat person that spreads positivity.
• Excellent verbal and written communication skills.
• Ability to work both independently (self-solve) and collaboratively with the team.
• Experience with SAGE Intacct software a plus.

Sound interesting?

We want to talk to you! Apply for this Order Management Specialist position on this site OR call/text us directly with questions at 970-225-9292.

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