Job Description
Job Description
Client Care Coordinator (Case Manager)
Zara Homecare, LLC
The Client Care Coordinator serves in a case management role and plays a vital part in delivering high-quality in-home care services to our clients. This position reports directly to the Agency Administrator and works closely under their supervision to ensure that each client’s care needs are thoroughly assessed, planned, and monitored for optimal outcomes.
Key Responsibilities
1. Client Assessment and Care Planning
• Conduct initial in-person assessments for all new referrals and report findings to the Administrator.
• When necessary, coordinate with the Nurse for further nursing assessments, especially when clients require Medication Assistance, Medication Administration, or Nursing Delegation.
• Develop and maintain individualized care plans in collaboration with clients, their families, caregivers, and healthcare professionals.
• Ensure care plans are compliant with state regulations and align with agency standards.
2. Scheduling and Staffing
• Work collaboratively with the Human Resources department to match clients with qualified caregivers based on each client’s specific needs.
• Create and maintain caregiver schedules to ensure continuity of care without interruption.
• Promptly resolve any scheduling conflicts or caregiver concerns to maintain high service standards.
3. Client Visits and Ongoing Monitoring
• Conduct an initial follow-up visit to each client between the 7th and 30th day after Zara Homecare begins providing services to ensure client satisfaction and proper service delivery.
• Perform quarterly visits every 90 days to evaluate any changes in the client’s condition, discuss updates to their service plan, and provide detailed reports to the Administrator and the client’s case manager as needed.
• Based on quarterly visit findings, coordinate with the Nurse to arrange additional nursing assessments if the client’s condition warrants it.
4. Communication and Coordination
• Serve as the main point of contact for clients, families, caregivers, and the agency, addressing concerns and providing timely updates.
• Coordinate with external case managers, healthcare providers, and community resources to ensure holistic support for clients.
• Facilitate clear and effective communication to enhance client satisfaction and promote continuity of care.
5. Quality Assurance and Compliance
• Monitor the quality of care delivered by caregivers through routine follow-ups and feedback collection.
• Ensure all documentation is accurate and complies with state and federal requirements.
• Promptly address and resolve any issues related to client care.
6. Training and Caregiver Support
• Assist in providing orientation and ongoing training for caregivers to ensure they are well-prepared to meet clients’ needs.
• Offer continuous support to caregivers, helping them navigate challenging situations with professionalism and compassion.
• Foster a positive, respectful, and collaborative work environment.