Job Description
Job DescriptionClaims Coordinator– Freight Consolidation (LOCAL CANDIDATES ONLY AS POSITION IS ONSITE FULL TIME)
RLS Logistics
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth and looking for energetic, hardworking individuals to join our team.
“Here at RLS we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product—we provide a service, and the level at which we provide those services is a direct reflection of the strength of our team. Our customers are able to focus on what they do best and trust us to do what we do best. The hard work, determination, and initiative our team members bring to work every day is one of our greatest value propositions.”
— Russell Leo
The Role
As a Claims Coordinator – Freight Consolidation, you will be responsible for supporting the full freight claims process and providing customer satisfaction through accurate reporting and resolution.
What You’ll Be Doing
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Manage the entire freight claims process
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Complete all required reporting forms
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Process all claims for and against RLS
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Compile and report claim status updates
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Manage all returns to the cross-dock facility
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Coordinate customer dispositions of OS&D product, including trans-shippers and returns
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Ensure total customer satisfaction
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Maintain knowledge of claims rules and regulations
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Meet performance metrics as outlined by management
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Perform other duties as assigned teamwork is essential to getting the job done
What You Need to Succeed
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Education: High School Diploma or GED
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Experience: Not required
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Licenses/Certifications: None required
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Travel: None
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Physical Requirements: N/A
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Behavioral Expectations:
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Be Humble
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Stay Hungry
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Live Smart
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Work Environment & Schedule
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Environment: Fast-paced, challenging workplace with opportunities for personal and professional growth. This position is NOT REMOTE and will report onsite in office full time. No remote candidates will be considered.
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Setting: Office environment, business casual attire
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Schedule: Weekdays
Benefits
- Medical and Dental Insurance
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Paid Time Off (PTO)
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401(k) with company match
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Team member recognition awards
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Education and development opportunities
Reporting Structure
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Reports to: Claims Manager
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Direct Reports: None
RLS Logistics is an Equal Opportunity Employer (EOE)
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