Job Description
Job DescriptionWe are seeking a Bilingual Customer Service Representative to support English- and Spanish-speaking customers. This role focuses on delivering excellent service, resolving billing issues, and ensuring a positive customer experience.
Responsibilities
- Assist customers in English and Spanish via phone, email, or chat
- Research and answer questions regarding accounts, services, and policies
- Resolve billing disputes
- De-escalate customer concerns professionally
- Document interactions accurately and update customer records
- Follow company policies and quality standards
Qualifications
- Bilingual in English and Spanish (verbal and written)
- Customer service experience preferred
- Proficient in Microsoft Office
- Strong communication, problem-solving, and time-management skills
- Comfortable working with multiple systems and high call volumes
*Excellent benefits include Health, Dental, and Vision Insurance, Paid Holidays, PTO, 401K, and more
Pay Details: $21.00 per hour
Search managed by: Kelly Martin
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.