Job Description
Job Description
Overview
We are seeking a savvy and empathetic Social Media Customer Care Associate to respond to customer inquiries and feedback across social media platforms. This role combines customer service with digital communication and is ideal for someone who understands how to engage with audiences professionally in public-facing channels.
Responsibilities
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Monitor social media accounts for comments, messages, and tags
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Respond to customer inquiries, complaints, or feedback in a timely, respectful manner
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Escalate complex issues to internal teams as needed
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Track trends in customer sentiment or recurring issues
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Maintain a consistent tone aligned with brand voice and company guidelines
Qualifications
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Experience managing social media messages and engagement
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Excellent written communication skills
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Familiarity with tools like Facebook, Instagram, LinkedIn, and social inbox platforms
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Ability to respond with professionalism in a public setting
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Organized, calm, and solution-oriented under pressure
Benefits
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Fully remote position
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$20–$22 per hour
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Health insurance (full-time only)
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Paid time off (full-time only)
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Training and team support provided
Company DescriptionWe are a growing company looking to hire motivated individuals!
Company Description
We are a growing company looking to hire motivated individuals!