Job Description
Job Description
OUR COMPANY:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a People Operations Associate at EOS IT Solutions, you will be at the heart of our talent acquisition efforts, ensuring every new hire experiences a smooth, professional, and welcoming start to their journey with us. You will be responsible for orchestrating the onboarding process from offer acceptance through to the employee's first day and beyond, acting as a trusted liaison between new hires, hiring managers, and internal teams.
You will work closely with the HR Director and Talent Acquisition team to deliver a best-in-class onboarding experience that reflects our values of transparency, quality, and global simplicity. Your role will be instrumental in maintaining operational excellence, ensuring compliance with client-specific requirements, and fostering a culture of engagement and belonging from day one.
This is a dynamic, people-focused role that requires exceptional organizational skills, a proactive mindset, and a passion for delivering outstanding candidate and employee experiences.
KEY RESPONSIBILITIES:
- Partner with senior HR and Talent Acquisition team members to support end-to-end hiring and onboarding processes across multiple regions.
Lead and manage the onboarding lifecycle for new hires, ensuring all steps are completed accurately, timely, and in alignment with EOS standards and client expectations. - Serve as the primary point of contact for new employees, providing guidance, support, and a welcoming experience throughout their onboarding journey.
- Coordinate and conduct engaging new hire orientations in collaboration with the HR team, ensuring alignment with company culture, policies, and procedures.
- Maintain meticulous records and ensure data integrity across all onboarding documentation and HR systems.
- Initiate and oversee background checks, ensuring compliance with internal policies and client-specific requirements.
- Collaborate cross-functionally with internal departments—including IT, Operations, and Client Services—to ensure all onboarding logistics are executed seamlessly.
- Monitor onboarding progress and proactively address any delays or issues, escalating when necessary to maintain service excellence.
- Support continuous improvement initiatives by identifying opportunities to enhance onboarding workflows and candidate experience.
- Represent EOS at hiring events and career fairs, contributing to brand visibility and talent pipeline development.
ESSENTIAL CRITERIA:
- 1–3 years of proven experience in a recruitment coordination or HR support role, ideally within a fast-paced, high-growth environment.
- Demonstrated ability to manage multiple recruitment and onboarding processes simultaneously with precision and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with applicant tracking systems (ATS) or HRIS platforms.
- Strong written and verbal communication skills, with the ability to present information clearly and professionally to diverse audiences.
- Experience supporting international recruitment or onboarding processes is a strong advantage.
- Self-starter with the ability to work independently, prioritize competing demands, and meet tight deadlines.
- Excellent organizational and time management skills, with a proactive approach to problem-solving.
- Flexibility to support teams and candidates across multiple time zones and regions.
- A customer-first mindset with a passion for delivering exceptional candidate and employee experiences.
- High level of discretion and professionalism when handling confidential and sensitive information.
- Energetic, collaborative, and motivated to contribute to a high-performing team.
- Willingness to travel domestically for hiring events (minimum once per quarter) and internationally as needed.
DESIRABLE CRITERIA:
- A bachelor's degree in Human Resources Management, Business Administration, or a related field.
- Familiarity with global employment practices and compliance standards.
- Experience working within a matrixed or client-facing organization.
- Exposure to HR analytics or reporting tools to support data-driven decision-making.
- A passion for continuous learning and professional development within the HR and recruitment space.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Pay Range$52,000—$55,000 USD