Job Description
Job Description
Job Title: Customer Service / Operations Support Analyst
Location: Hybrid – Houston, TX (onsite 1 day per week on Wednesdays)
Job Type: Contractor – 11-month contract with strong chance of extension
Pay Rate: Starting at $21/hour, negotiable based on experience
About the Client:
Our client is a Swoon client and a leading company in the utilities industry, operating in a highly regulated environment and supporting large-scale customer and billing operations.
Role Overview:
The Customer Service / Operations Support Analyst will support a Tier 2 customer service team, handling escalated customer cases related to billing and operational issues. This role requires strong attention to detail, the ability to manage multiple cases independently, and comfort working in a hybrid setting.
Responsibilities:
Manage and resolve escalated customer service cases, primarily related to billing and order-to-cash processes. Document and track cases using a CRM system (Salesforce preferred). Compile data and assist with basic reporting and administrative support. Collaborate with internal teams to resolve complex customer issues while maintaining service level expectations.
Qualifications:
1–4 years of experience in customer service, operations support, or billing support. Experience using CRM or case management tools. Strong organizational and time management skills. Ability to work independently in a mostly remote environment. Basic Excel skills.
Nice to Have:
Salesforce experience, order-to-cash or billing system exposure, and background in utilities, energy, telecom, healthcare, or financial services.
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM (local time).
Company Description• Come get Swoon’d!!
\t• Swoon handles the staffing needs of over 80 Fortune 500 clients.
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
Company Description
• Come get Swoon’d!!\r\n\t• Swoon handles the staffing needs of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.