Job Description
Are you ready to bring your customer service expertise and communication skills to a career where you’ll be truly valued and have room to grow? Join a leading global manufacturer in Norton, OH where you’ll play a pivotal role in driving customer satisfaction, strengthening brand reputation, and supporting a dynamic marketing team.
In this hands-on role, you won’t just be answering calls—you’ll be shaping the customer experience, building lasting relationships, and helping reposition our Customer Service team as a true driver of revenue and growth. This is your opportunity to contribute to a company that rewards ambition, offers competitive compensation and benefits, and invests in your professional development.
What You’ll Do
- Serve as the first point of contact, answering all incoming calls with energy, professionalism, and a solutions-focused approach.
- Accurately process and enter customer orders, ensuring clear communication around exceptions and order status.
- Become an expert in the Syspro ERP system to manage customer history, stock levels, and sales order tracking.
- Handle returns, credits, and adjustments with efficiency and attention to detail.
- Build and maintain strong relationships with dealer accounts and key decision-makers.
- Support the Marketing team by creating, assembling, and proofreading marketing and sales materials.
- Collaborate with internal teams to streamline communication and ensure an exceptional customer journey.
- Take on additional projects and responsibilities that contribute to business growth.
What We’re Looking For
- Proven success in a customer service role, ideally in a fast-paced environment.
- Excellent verbal and written communication skills, with a professional and approachable demeanor.
- Comfort working with ERP systems (Syspro experience a plus!) for data entry and reporting.
- Strong attention to detail, problem-solving skills, and a proactive mindset.
- Retail industry experience is highly desirable.
- A motivated professional who thrives on making an impact and consistently exceeds expectations.
Why Join Us?
- A supportive, team-oriented culture where your contributions matter.
- Opportunity to grow within a global leader while working at a company headquarters.
- A role where customer service is seen as strategic—not just transactional.