Job Description
Job DescriptionAdministrative Assistant
The administrative assistant role at SERVPRO involves a combination of general office management and industry-specific coordination to support fire and water restoration projects. Because franchises are independently owned, specific duties vary by location, but standard responsibilities for 2026 typically include:
Primary Responsibilities
- Job & Crew Coordination: Receiving and dispatching lead calls and job referrals while coordinating crew schedules to ensure a timely response to emergencies.
- Documentation & File Management: Managing "Work-in-Progress" (WIP) boards, completing internal job file quality reviews, and preparing job paperwork for estimators.
- Customer Service: Acting as the first point of contact for clients in high-stress disaster situations, providing professional assistance via phone and email.
- Administrative Support: Performing fundamental daily tasks such as data entry, filing, and preparing correspondence.
Requirements & Skills
- Experience: Most locations prefer 2+ years of administrative or office-related experience.
- Education: A minimum of a high school diploma or GED is standard.
- Software Proficiency: Strong skills in Microsoft Office (Word, Excel, Outlook) are required. Familiarity with industry-specific software like Xactimate.
- Soft Skills: Must be a "serious multi-tasker" capable of remaining calm and professional during tense situations.
Working Conditions
- Schedule: 40 hours/week in person with shifts between 8 a.m. and 5 p.m. non negatable
Pay Rate $18
Competitive pay based on Servpro experience
is an EOE M/F/D/V employer
Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21