Job Description
Job Description
Job: Customer Service Representative
Pay: $26-$30/hr D.O.E.
Location: Hicksville, NY
Schedule: M - F Business Hours
Full-Time, Temp-to-Hire
Great Benefits Including: Medical, Dental, Vision, 401K & More!
Customer Service Representative Job Description:
PrideStaff is working with an established company seeking an experienced customer service professional to join its team. The Customer Service Representative will support clients and process orders for high-quality products and engineered solutions. The ideal Customer Service Representative is professional, organized, and able to multitask while providing exceptional customer service. The Customer Service Representative is a full-time, temp-to-hire position in Hicksville, NY.
Customer Service Representative Duties & Responsibilities:
- Provide Customer Support by Responding to Customer Inquiries, Concerns & Requests with a Positive, Professional Attitude
- Track Correspondence, Update Customer Records & Process Orders Using the Company’s ERP System
- Investigate & Resolve Product or Service Issues, Ensuring Customer Satisfaction
- Work Closely with Internal Teams to Meet Customer Needs & Support Daily Operations
- Meet Performance Targets, Participate in Training & Provide Feedback on Recurring Issues or Trends
Customer Service Representative Requirements & Qualifications:
- High School Diploma or Equivalent Required
- At Least 2 years of Experience in a Fast-Paced Customer Service Environment
- Experience with ERP Systems (Visual or Similar) is Preferred
- Must Have Strong Communication, Listening & Customer Service Skills
- Ability to Multitask, Prioritize & Stay Organized
- Have a Problem-Solving Mindset with a Calm, Professional Demeanor
- Accurate Documentation & Data Entry Skills are a Must
- Have the Ability to De-Escalate & Resolve Customer Concerns
- Comfortable Working with Multiple Departments
- Must Be Proficient in Microsoft Office
- Bilingual Spanish is a Plus
PrideStaff Hiring Requirements:
- Must be 18+ Years Old
- Must be Willing to Submit to a Pre-Employment Background Check
- Must be Willing to Submit to a Drug Screen
- Must be Able to Provide Proof of Eligibility to Work in The U.S.
Enhance your career with a full-time job, with a great company, competitive wages, and let PrideStaff support you in your future employment endeavors. Your future starts with PrideStaff!