Job Description
Job DescriptionDescription:
Contributes to the company by providing efficient optical and customer service skills to patients. The optician should possess a wide range of knowledge of all current eyewear and contact lenses. Ensures patient is fitted with their correct lifestyle needs.
Responsibilities:
- Greets patients and provide excellent customer service.
- Promotes the sale of quality eyewear to the patient.
- Must be able to explain limitations and recommendations for both eyewear and contact lenses to patient.
- Inputting orders following standard operating procedures in Optical Management.
- Properly process and collect all payments in accordance to policy
- Checks status of all work in progress twice weekly to ensure timely delivery to the patient.
- Knowledge on use of manual lensometer.
- Verify and receive jobs upon arrival to ensure that RX and measurements are accurate.
- Review A/R Insurance Balance report bi-weekly for proper reimbursement
- Notifies patients when eyewear/contact lens orders are ready for pick-up
- Dispenses glasses and performs any adjustments or minor repairs on eyewear
- Must be able to educate patient in all aspects of lenses and options that are available to them
- Should have the ability to troubleshoot if the patient is having any kind of issues with eyewear
- Must understand all current refund, remake and frame replacement policies.
- Should be up to date on all of current promotions available to patients.
- Must be able to properly verify vision plans and thoroughly explain benefits to patient.
- Properly file vision plan claims as required
- Must be able to order lenses and contact lenses through our vendor portals.
- Verifies Patient records and contact information during each interaction.
- Responsible for overall appearance of work area, organization, cleanliness of optical displays, sales floor and back work area
- Follow all OSHA, ANSI STANDARDS and HIPAA guidelines
- Maintains positive work environment with all staff
- Duties subject to change and should be able to perform as assigned
Requirements:
Essential Skills and Abilities:
- Excellent interpersonal communication skills and customer service
- Ability to interact with patients, doctors, co-workers, and management in a team-oriented environment
- Excellent sales skills
- Optical software and windows-based operating system knowledge
Education and Experience:
- High school diploma or equivalent
- Two years of optician experience
- ABO certification is preferred