Account Executive/Regional Director of Community Partnerships

Job Description

Job Description

Pay up to $160,000+ OTE

Field based with extensive statewide travel

Additional earning potential if exceed goals

About Grace Management, Inc.
Grace Management, Inc. is a national leader in senior living, managing communities across the country that offer independent living, assisted living, and memory care. We’re proud to foster a people-centered culture rooted in compassion, connection, and service. At Grace, you’re more than an employee — you’re part of a team dedicated to making a meaningful difference in the lives of residents and their families every day.

Why Grace Management?

Our tagline says it all: It’s not like home. It is home. We’re a mission-driven company dedicated to creating meaningful experiences for residents, families, and team members — and we’re looking for someone who can help bring that story to life in a bold and innovative way. We believe the quality of our communities starts with the people who support them, which is why we’re committed to help nurture a strong sense of belonging and professional growth.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• Health/Dental Insurance
• 401K with employer match: Plan for your financial future with our 401k program.
• Life Insurance: Company paid life insurance
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Responsibilities

The Regional Director of Community Partnerships is responsible for expanding and strengthening the community’s presence within the professional ecosystem. This role develops high-value partnerships with healthcare providers, senior-service professionals, and community organizations while promoting senior living as a proactive, preventative support option. Success is measured through strong professional relationships, increased early-stage referrals, enhanced market visibility, and high-quality resident outcomes.

Essential Functions of the Regional Director of Community Partnerships

Market Development & Professional Network Expansion

• Identify and cultivate high‑influence professional relationships across the senior industry: hospitals, skilled nursing facilities, home health, hospice, physicians, elder attorneys, fiduciaries, financial planners, and community leaders.
• Map the regional professional landscape to uncover new referral streams, unmet needs, and partnership opportunities.
• Establish a strong and visible presence within Phoenix and Tucson through scheduled outreach, community involvement, and participation in relevant professional associations and events.

Upstream Referral Education & Professional Influence

• Educate professional partners on the benefits of early senior living engagement, helping them recognize signs that a client or patient may benefit from supportive living after a crisis occurs.
• Provide partners with practical tools, resources, and talking points to facilitate proactive planning conversations with families.
• Position senior living as a continuum‑supporting resource, emphasizing safety, wellness, socialization, and long‑term resident success.

External Brand Representation & Professional Event Leadership

• Host professional, well‑executed events that reinforce the community’s expertise, capabilities, and commitment to high‑quality resident outcomes.
• Deliver polished, informative presentations that enhance trust and clarify when and how senior living provides value.
• Ensure all external engagements reflect the organization’s standards, brand identity, and service excellence, enhancing reputation within the community.

Relationship Stewardship & Consistent Professional Engagement

• Maintain frequent and meaningful contact with identified partners through meetings, visits, referral follow-ups, and community-based touchpoints.
• Conduct weekly visits to hospitals and rehabilitation centers, engaging both medical professionals and residents receiving care, strengthening visibility and community reputation.
• Foster long‑term loyalty by understanding partner priorities, addressing concerns, and providing reliable support during resident transitions.
  

Performance Accountability & Market Activity Discipline

• Leverage CRM and digital referral tools to document partner interactions, maintain visibility into market activity, and ensure data accuracy.
• Monitor patterns in referral behavior and collaborate with internal teams to ensure referred residents align with community capabilities and criteria.
• Track KPIs related to lead quality, referral growth, conversion consistency, and resident length of stay, using performance insights to continuously refine market positioning and outreach strategy.
  

Community Collaboration & Cross‑Functional Alignment

• Partner closely with Sales and Operations teams to ensure that professional expectations, resident needs, and community capabilities are always aligned.
• Share insights from the field to inform community readiness, care needs, outreach priorities, and opportunities for improvement.
• Support the community in delivering a seamless experience that reinforces confidence among professional partners and families.

Key Performance Indicators (KPIs)

• Referral Growth: Increase in qualified leads from unpaid professional referral partners, with recurring upstream referral activity.
• Conversion Trends: Monitor conversion stability based on referral fit (not responsible for sales conversion).
• Resident Outcomes: Increased LOS among professionally referred residents; reductions in short-stay patterns; respite-to-permanent conversion.
• Process Discipline: 100% digital referral form adoption and CRM compliance.

Knowledge, Skills, and Abilities

• Self-starter with strong ownership, initiative, and earnings motivation.
• Exceptional relationship-building skills and interpersonal presence.
• Strong public speaking, presentation, and storytelling capabilities.
• Elevated event planning and professional representation skills.
• Resourceful, creative, resilient; able to overcome objections and build trust.
• CRM proficiency with disciplined documentation practices.
• Ability to travel extensively and operate independently across the market.