Medical Receptionist

Job Description

Job DescriptionJob SummaryWe are seeking a friendly and highly organized Medical Receptionist to be the "heartbeat" of our physical therapy clinic. As the first point of contact, you will set the tone for the patient’s recovery journey by providing a warm, professional, and efficient experience. You will manage the front desk of the clinic, ensuring our therapists’ schedules stay optimized and our patients feel supported from check-in to check-out. Key Responsibilities

• Patient Experience: Greet patients warmly, manage the check-in/check-out process, and maintain a professional, tidy lobby area.
• Scheduling: Coordinate, confirm, and reschedule patient evaluations and follow-up appointments via phone, text, or email.
• Insurance Coordination: Verify insurance eligibility, obtain necessary authorizations, and communicate coverage details to patients.
• Financial Oversight: Collect co-pays and past-due balances, and accurately balance daily collections.
• Records Management: Maintain accurate electronic health records (EHR) and handle medical records requests while ensuring strict HIPAA compliance.
• Orders Management: Send/Receive and track down physician orders for Outpatient and Home Health based clients
• Administrative Support: Manage multi-line phone systems, handle incoming/outgoing faxes, and monitor office supply inventory.

Qualifications & Skills

• Education: High school diploma or GED required; associate degree preferred.
• Experience: Though not a requirement, experience in physical therapy or orthopedics is a significant plus.
• Technical Proficiency: Strong computer skills, including experience with electronic communications and Microsoft Office.
• Interpersonal Skills: Exceptional communication, empathy for patients in pain, and the ability to remain calm in a fast-paced environment.
• Organization: Proven ability to multitask and prioritize tasks with high attention to detail.

Benefits

• Comprehensive Health, Dental, and Vision insurance.
• Free Telehealth and Pharmacy Benefits for employee and household
• 401(k) retirement plan with company matching.
• Paid Time Off (PTO) and paid holidays.
• Supportive, collaborative team environment.