Job Description
Job Description
Title: Agent Support & Technology Coordinator
Location: McLean, VA (in-office with travel 1 day per week to another office)
Job Type: Contract to Hire
Salary: $60 - 65,000 + benefits
Background check: Yes
Overview:
A well-established real estate organization is seeking a highly tech-savvy Agent Support & Technology Coordinator to support real estate agents, staff, and corporate teams through hands-on, in-person service and operational support. This role is a key point of contact for agents, particularly around onboarding, technology platforms, and day-to-day troubleshooting, while also assisting with a wide range of corporate and administrative initiatives.
This is a highly collaborative, client-facing position ideal for someone who is organized, adaptable, and service-oriented, and who enjoys balancing structured responsibilities with the variety that comes from supporting a dynamic real estate organization. This position reports directly to the Director of Digital Resources
***Key Responsibilities***
Agent Onboarding & Support:
Serve as a primary in-person and virtual resource for agents, particularly new agents onboarding onto company platforms and systems
Meet with agents and staff to answer questions, troubleshoot issues, and provide ongoing support
Maintain a welcoming, professional presence in offices, accommodating both scheduled meetings and walk-in support
Platform, Helpdesk & Technical Support:
Support agents and staff with Gmail, Microsoft tools, and web-based company platforms Participate in overseeing the company's helpdesk, responding to and triaging incoming requests
Stay informed on platform updates and feature releases, and help communicate changes to agents and staff
Coordinate with vendors through regular calls and updates to ensure smooth adoption and awareness of new tools
Training & Documentation:
Assist with and lead formal training sessions for agents for technology
Maintain and update standard operating procedures (SOPs) and training documentation
Identify opportunities to improve workflows, documentation, and systems over time
Corporate & Administrative Support:
Provide administrative and operational support to the corporate team as needed
Assist with regular tasks such as blog writing and posting, monitoring web reviews, website checks for listing accuracy, agent license monitoring, and general corporate initiatives
Support cross-department projects and collaborate with multiple department heads
Events, Culture & Engagement:
Assist with planning of educational sessions and trainings
Provide occasional evening or weekend support for events, with comp time offered
***Work Environment/Schedule***
Primary office location is McLean, with travel to local company offices; office rotations occur weekly on Tuesdays
This role is in-office, but will also need to remotely meet with others
Ability to manage a flexible daily schedule while responding to unpredictable technology support needs
***Skills & Experience***
Bachelor's degree preferred, or equivalent professional experience (approximately 4 years) in administrative, operations, support, or client-facing roles
Strong understanding of technology and systems, with the ability to learn new platforms quickly
Familiarity with Gmail, Microsoft tools, Zoom, and cloud-based systems
Comfortable speaking in front of groups and leading training sessions
Strong organizational skills, attention to detail, and ability to prioritize effectively
***Personal Attributes of Value***
Polished, professional, and confident in client-facing interactions
High emotional intelligence and strong critical thinking skills
Organized, reliable, and steady, even in fast-moving or high-demand situations
Courteous and service-minded, with the ability to set and maintain reasonable boundaries
Adaptable and proactive, with a willingness to take on a wide range of tasks as needs arise
Reporting & Collaboration
Reports directly to the Director of Digital Resources
Works closely with the Digital Resources team, agents, and corporate leadership
Supports projects across multiple departments as needed
Company Descriptionhttps://nvtstaffing.com/job_board_public_detail.php?id=40951
Company Description
https://nvtstaffing.com/job_board_public_detail.php?id=40951