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Customer Service Representative

Express Employment Professionals
locationDanbury, CT, USA
PublishedPublished: 6/14/2022

Job Description

Job Description

Our team is growing, and we’re looking for a motivated and personable Customer Service Representative (CSR) to be a first point of contact for our customers and play a key role in maintaining customer satisfaction and loyalty,

Key Responsibilities:

Assist customers with account inquiries, payment processing, budget plans, and service contracts.

Handle customer complaints with empathy and efficiency

Maintain detailed and accurate records of customer interactions and transactions

Collaborate with other departments to ensure seamless customer service.

Provide a professional, courteous experience during both routine and urgent situations.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.

Proven customer support experience or experience in a client-facing role.

Strong problem-solving abilities and attention to detail.

Ability to multitask, prioritize, and manage time effectively.

1–2 years of experience in a customer service role, preferably in the services industry.

Strong communication skills and a calm, helpful demeanor—especially under pressure.

Company DescriptionWe are one of the top staffing companies in the U.S. and Canada. 900+ franchises nationwide in the US & Canada. Staffing company looking to hire great people and place the right people in the right jobs. Every day, we help people find jobs and provide workforce solutions to businesses. We provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Company Description

We are one of the top staffing companies in the U.S. and Canada. 900+ franchises nationwide in the US & Canada. Staffing company looking to hire great people and place the right people in the right jobs. Every day, we help people find jobs and provide workforce solutions to businesses. We provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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