Patient Coordinator at Burg Children's Dentistry & Orthodontics

Job Description

Job DescriptionDescription:

We’re seeking a friendly, organized, and proactive Patient Coordinator to join our team. In this role, you will serve as a key point of contact for our families — helping schedule appointments, guide patients through their visit experience, manage communications, and ensure that each family leaves feeling well-cared for. Your work will help create positive dental experiences for children and their parents alike.

Website: Burg Children's Dentistry!

Why Join Us? (Add practice details, example below.)

• Established office of over a decade
• State-of-the-Art Facility-Advanced technology

Job Duties/Responsibilities:

• Greet and welcome families when they arrive, creating a warm, positive first impression
• Answer phone calls, respond to inquiries from new and existing patients, and assist in scheduling appointments
• Manage the patient check-in and check-out process: confirm insurance/financing information, collect payments, update patient records
• Communicate with parents/guardians about treatment plans, follow-up appointments, and care instructions
• Maintain accurate, up-to-date patient records and coordinate with dental/orthodontic staff to ensure smooth transitions and continuity of care
• Assist with patient recall efforts, appointment reminders, and follow-up communications
• Work closely with clinical and administrative teams to ensure efficient office operations and high-quality patient service
• Support billing/finance tasks as needed (insurance verification, claims follow-up, payment arrangements)
• Contribute to creating a welcoming, family-friendly environment — helping children feel comfortable and parents feel confident in our care
• Perform other duties and responsibilities as assigned by management

Qualifications:

• High school diploma or equivalent; additional education or certifications in dental administration or similar are a plus
• Previous experience in a dental, orthodontic, or healthcare-front desk role preferred
• Strong interpersonal skills: warm, patient-focused, excellent communicator (both verbal and written)
• Organized and detail-oriented with the ability to manage multiple tasks and priorities in a busy office setting
• Ability to maintain confidentiality and adhere to all HIPAA/healthcare privacy guidelines

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off

Join our team and be part of a practice dedicated to excellence in Pediatric care. If you're ready to take your career to the next level, apply today!

Requirements: