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Customer Service

Blue Ridge Staffing
locationMooresville, NC, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionAbout Us

Blue Ridge Staffing is a nationwide, remote staffing firm that partners with established financial services organizations to place qualified professionals into long-term, work-from-home roles.

Our focus is connecting motivated individuals with opportunities that offer flexibility, training, and performance-based growth — without cold calling or door-to-door sales.

We partner with organizations that use modern systems, warm inbound leads, and a relationship-first approach to serving families across the U.S.

This is a 100% remote, commission-based position supporting clients who have already requested information regarding financial protection options such as life insurance and mortgage protection.

You’ll work with a consistent flow of warm inquiries, follow a proven process, and receive training and support to succeed in a client-facing role.

Responsibilities

  • Learn and follow established sales and client service systems

  • Connect with individuals and families who have requested information

  • Conduct virtual consultations via phone or Zoom

  • Educate clients on available coverage options and guide them through next steps

  • Communicate clearly with clients and internal support teams

  • Meet activity and performance benchmarks tied directly to compensation

  • Participate in ongoing virtual training, coaching, and team meetings

  • Maintain compliance with state insurance and licensing requirements

  • Build long-term client relationships using company-provided and self-generated leads

  • Help families secure appropriate protection and financial solutions

Qualifications

  • Background in customer service, sales, or client-facing roles preferred (not required)

  • Comfortable working independently in a remote environment

  • Confident using technology and virtual communication tools

  • Strong communication, organization, and follow-through skills

  • Coachable, self-motivated, and goal-oriented

  • Professional presence over the phone and Zoom

  • Client-first mindset with a problem-solving approach

Requirements

  • Ability to pass a background check

  • Reliable phone, computer, and high-speed internet


  • Active Life & Health Insurance License
    (or willingness to obtain within 7–10 days — guidance and support provided)


  • Flexibility to meet client availability, including some evenings or weekends

Compensation & Benefits

  • Commission-based compensation with uncapped earning potential

  • Performance-based bonuses tied to activity and results

  • Fully remote work with flexible scheduling

  • Ongoing training, mentorship, and support

  • Access to discounted insurance products (where applicable)

  • Clear advancement paths into higher-level or leadership roles for top performers

  • Annual incentive trips and recognition opportunities

If you don’t yet have a Life Insurance License, Blue Ridge Staffing will guide you through the licensing process and support you in getting licensed within 7–10 days of onboarding.



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