Job Description
Job Description
Job Title - Customer Service Rep
Job Location - Gresham, Oregon, , 97230-5000
Duration: 12 Months
Pay : $28/hr
Job Description -
TRAINING PERIOD - 90 DAYS, SOME OT REQUIRED AFTER TRAINING PERIOD
CANDIDATE MAY BE REQUIRED TO BE ONSITE 100% OF THE TIME DURING TRAINING PERIOD
POSITION IS IN OFFICE 5 DAYS A WEEK FOR AT LEAST 30 DAYS
AFTER 30 DAYS THERE MAY BE THE OPTION FOR HYBRID 3 DAYS IN OFFICE A WEEK AT OUR DISCRETION
CONVERSION EXPECTED/GUARANTEED FOR RIGHT CANDIDATE
FINANCIAL INDUSTRY/BANKING BACKGROUND REQUIRED
EDUCATION REQUIREMENTS: A.S. DEGREE (Minimum) Preferred, or equivalent work experience - no specific field or area of study
JOB TITLE: Commercial Customer Service Treasury Management Support Banker
The Commercial Customer Service Treasury Management Support Banker is the primary contact for commercial banking customers utilizing U.S. Bank’s Treasury Management platforms. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer's needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
Basic Qualifications:
- Associate degree, or equivalent work experience
- Three to five years of experience in financial services industry
Duties and Responsibilities Include:
• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
Preferred Skills/Experience:
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service and problem resolution skills
- Proficient computer skills, especially Microsoft office applications
- Experience with department-specific systems
- Advanced knowledge of departmental and bank products and services
• Technical support and/or cobrowse skills
• Preferred understanding of digital capabilities with experience in Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
USB does not cover parking expenses, however, some sites do not charge for parking:
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.