Job Description
Job Description
Job Title
Operations Specialist
Job Description
The Operations Specialist supports day-to-day operational execution by managing a high-volume ticket queue and completing requests with speed and accuracy. This role works closely with Client Delivery team members to process pricing, data, and system-related requests, leveraging internal tools to research issues, perform updates, and complete basic configuration tasks. The position is ideal for someone who is highly detail-oriented, responsive, and comfortable operating in a fast-paced, task-driven environment.
Responsibilities
- Manage and execute incoming requests through a ticket queue, ensuring timely and accurate completion.
- Triage and prioritize work in a shared queue by following defined processes and service level agreements (SLAs).
- Respond to internal team members and external partners professionally within ticket threads and email.
- Execute a range of operational requests, including pricing estimates, data updates, and issue resolution.
- Navigate and utilize internal platforms, including a proprietary transportation system, to research, process, and resolve requests.
- Perform basic configuration tasks within the internal platform to support operational needs.
- Maintain clear, complete, and accurate documentation of work within ticketing systems.
- Partner primarily with Client Delivery team members to gather necessary information and close out requests efficiently.
- Handle shared inbox and ticket-based communication to ensure no requests are missed or delayed.
- Follow established processes, quality standards, and operational guidelines consistently.
- Identify issues or unclear requests and escalate them for further direction when needed.
- Build foundational knowledge of transportation operations and pricing concepts through day-to-day work and exposure to operational activities.
Skills and Qualifications Required
- 1–3 years of experience in data accuracy, order verification, or operations.
- Attention to detail and a high degree of accuracy in all work.
- Professional verbal and written communication skills for internal and external interactions.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Ability to manage multiple tasks simultaneously with minimal supervision.
- Experience working with pricing, quoting, and transportation-related operations.
- Competence in Microsoft Excel for data entry and basic data analysis.
- Ability to perform accurate data entry and provide reliable administrative support.
- Comfort working in a fast-paced, task-driven environment while maintaining quality standards.
Work Environment
The role operates in a modern, professional office setting located in a visually appealing glass building near a major stadium. The schedule runs Monday through Friday, 8:00 a.m. to 3:00 p.m., with some flexibility. Work is performed 100% on-site, using internal proprietary transportation platforms, Microsoft Office applications, and ticketing systems to manage a high volume of operational requests. The environment is fast-paced and collaborative, with frequent interaction with Client Delivery team members and other internal stakeholders, and a focus on accuracy, responsiveness, and consistent adherence to established processes.
Job Type & Location
This is a Contract position based out of Green Bay, WI.
Pay and Benefits
The pay range for this position is $23.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Jun 30, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.