Customer Service Representative

Acro Service Corporation

Worthington Hills, KY 40245, USA

Published: 6/14/2022

Full Time

Job Description

Duration - 1 year

Shift - 2nd shift (2PM to 10 PM)

Mode - Temp to Hire

Location - Louisville, KY 40245

Duties

Receives processes and verifies the accuracy of orders from customers and customer purchase orders. Initiates required action for response to customer service requests for order changes including themaintenance of order information files, and communicate changes to the appropriate personnel. Receives inquiries from and/or contact the company's customers to resolve a variety of order related issues. Loads and maintains bills of material (BOM’s) for the plant. Maintains and updates routing instructions per customer.
Operates a computer workstation to obtain and extract order information, and provides Customer Service management with the data for inclusion in reports. Performs assigned system maintenance to various electronic order files. Makes required changes/updates in SAP system per production requirements, BOM’s, relief files, etc.
Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department. Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
Prepares invoices and tests certificates for shipments of finished goods and customer samples. Assists in APQP process with Quality Department. Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary. Performs other duties as required.

Skills Required

High school diploma or GED. 2+ years of previous customer service experience in an automotive manufacturing environment preferred. Must demonstrate good oral and written communication skills. Detail oriented and ability to work in a team environment. Must be able to communicate with Production to meet customer demands Strong communication skills Excellent computer skills (MS Office products). Must have the ability to work overtime and weekends as required.

Ability to work with little or no supervision and to plan, organize and set priorities.

Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.