Case Manager - Permanent Supportive Housing and Homeless Prevention

Job Description

Job Description

Provides skilled strengths-based, trauma-informed support to persons experiencing chronic homelessness and housing instability. The Case Manager is responsible for assisting participants in creating and meeting goals in individualized service plans, coordination of supportive services, and in-person engagement with participants that promote long-term housing stability. This role integrates trauma-informed principles of harm reduction, low barrier “housing first,” rapid rehousing, and motivational interviewing to address complex needs and systemic barriers to housing. Conducts field-based in-person assertive engagement with individuals experiencing unsheltered homelessness. Provides crisis intervention, referrals for mental health/substance use assessments, housing navigation, and case management to connect individuals with stable housing and supportive services.

Key Responsibilities

• Assessments & Crisis Intervention: For all potential program participants, perform immediate referrals for in-house case assessments. Following case assessment, determine appropriate placement in our or other agencies’ programs.
• Housing Navigation: Assist participants in gathering documentation, completing applications, interviewing, and securing income/benefits and permanent housing through a "Housing First" approach. Assist participants in developing skills for independent living, employment, creating budgets and, if needed, identifying representative payees. Build and maintain effective working relationships with landlords and property managers. Assist and advocate for participants if housing-related conflicts occur. If participants lose their housing, the PSH/HP Case Manager is responsible for identifying alternatives.
• Case Management: Develop comprehensive service plans with program participants, including goal setting and achievement, referrals, transportation, advocacy, follow-up, and guidance. Maintain Supportive Services Planning Worksheet for participants.
• Outreach & Engagement: Conduct weekly foot or vehicle surveys to identify homeless individuals and build rapport and trust. As appropriate, provide harm reduction supplies. Create a welcoming and safe environment for relationships that ensure voice, safety, autonomy, choice, trustworthiness, and absence of coercion.
• Collaboration: Work with community partners, police, vocational and educational support systems, and local businesses to coordinate services and resolve barriers to care.
• Documentation: Maintain accurate records in the Homeless Management Information System (HMIS) and Customer Relationship Management system (CRM) including participant interactions, assessments, services provided, expenditures, demographics, outcome measures, goals, face-to-face notes, medical information, collateral contact, and other grant-specific requirements with attention to privacy policies and agreements.

Qualifications & Skills

• Licensure/Education: Master’s or bachelor’s degree in social work (MSW/BSW) with active state licensure (LCSW, LSW or equivalent) a plus.
• Experience: Life experience with homelessness, mental illness, or substance abuse disorders preferred, though consideration will be given for experience in outreach work in these settings.
• Skills: Strong crisis intervention, de-escalation, understanding of human behavior, and engagement skills; ability to work independently in the field and as part of a team; high level of organization; ability to work under pressure and with high accountability.
• Requirements: Valid driver’s license, background check, reliable transportation with insurance, and ability to walk long distances and work in varied, challenging weather conditions.

Compensation & Working Conditions

• Environment: Field-based, sometimes outdoors, following safety protocols, and working with persons experiencing high-stress.
• Schedule: May require flexible hours, including early mornings, evenings, or weekends to locate and engage individuals.
• Salary: Generally, it ranges from $45,000 to over $65,000 annually, depending on experience
• Full-Time preferred, exempt, benefits

Salary

$45,000 - $60,000 per year