Job Description
Job Description
River Valley Animal Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a flexible, full-time, or part-time position, and availability needed Monday-Saturday on rotation.
Full-time benefits and compensation:
- Compensation: $16-$18/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Uniform Allowance
- Personal Pet Discounts
Minimum qualifications and skillset:
- 1-3 years of client service experience
- Previous veterinary experience is highly desired
- Proficiency in the following skills:
- Client service and communication
- Welcoming and discharging patients
- Collaboration with other team members
- Managing phone lines
- Booking appointments
- Setting up new clients and patients
River Valley Animal Hospital is dedicated to providing exceptional veterinary care for pets in Barling, Arkansas. Their experienced team offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, tailored to meet the individual needs of each furry companion. With a focus on promoting the health and well-being of pets, River Valley Animal Hospital strives to build lasting relationships with pet owners while ensuring the highest quality of care for their beloved companions.