Job Description
Job Description
Job Overview: We are seeking a dynamic and customer-oriented Retail Sales Associate (RSA) to join our
team. As an RSA, you will play a key role in delivering exceptional service to customers across various
platforms—whether in-store, over the phone, or online. In addition to your core retail duties, you will also assist
with various administrative tasks related to the Academy, including managing payments, kits, supplies,
documents, and records. A key component of this role will involve creating engaging content for our social
media channels, helping us to connect with our community and showcase our products.
Customer Engagement & Sales:
○Assist customers in selecting the best products based on their needs.
○Actively drive sales by upselling additional products and offering personalized
recommendations.
○Meet and exceed daily, weekly, and monthly sales goals, ensuring that targets are consistently
achieved.
○Greet customers warmly and provide exceptional service throughout their shopping experience.
○Respond promptly and professionally to customer inquiries, both in-person and virtually.
○Escort customers to product displays and counters, ensuring they have a smooth shopping
experience.
○Keep customers informed of sales, promotions, and new merchandise that may interest them.
Additional Requirements:
● Must be comfortable appearing on camera and participating in video shoots.
● Flexibility to work a variety of shifts, including weekends and holidays as needed.
● A team player with a positive attitude and a passion for both sales and social media content creation