Job Description
Job Description
Service Department Manager
Location: Tualatin, OR (Greater Portland Area)
Job Type: Full-Time
Salary: $85,000–$100,000 annually (based on experience)
Why Nations Roof – Tualatin
At Nations Roof, we don’t just install and service roofs—we build long-term partnerships with our customers and invest in the people who make our success possible. As one of the largest and fastest-growing commercial roofing contractors in the United States, Nations Roof offers stability, growth, and career advancement opportunities that go far beyond a single role.
Our Tualatin, OR branch is seeking a motivated and experienced Service Department Manager to lead and grow our service operations across the Greater Portland area. This is a key leadership position with direct impact on operational performance, customer satisfaction, and profitability.
Position Summary
The Service Department Manager oversees all day-to-day operations of the service department, including scheduling, dispatch, technician leadership, customer communication, and financial performance. This role requires a strong leader who can manage multiple priorities in a fast-paced environment while maintaining high standards of safety, quality, and customer service.
The ideal candidate brings experience in roofing or construction services, excels at leading teams, and is passionate about delivering exceptional service and results.
Key ResponsibilitiesService Operations & Leadership
-
Manage daily service department operations to ensure efficiency, quality, and safety.
-
Oversee scheduling, dispatching, and coordination of service technicians and jobs.
-
Lead, coach, and develop service technicians to drive performance and professional growth.
-
Ensure compliance with company policies, safety standards, and industry best practices.
Customer Communication & Coordination
-
Act as a primary point of contact for customers regarding service requests, estimates, and updates.
-
Maintain proactive, professional communication to ensure a high level of customer satisfaction.
-
Address service-related issues and resolve concerns promptly and effectively.
Operational & Financial Performance
-
Coordinate with suppliers, vendors, and internal teams to maintain efficient job flow.
-
Track service department budgets, performance metrics, and profitability.
-
Review service reports, scopes of work, and job documentation for accuracy.
-
Identify opportunities for process improvement and implement best practices to improve efficiency and margins.
Qualifications & Experience
-
Experience in roofing, construction, estimating, or a related service-based industry.
-
Proven leadership and team management experience.
-
Strong communication, organization, and customer-service skills.
-
Ability to read and interpret roofing reports, scopes of work, and service documentation.
-
Proficiency with scheduling software, CRM systems, and standard office tools.
-
Strong problem-solving skills and sound decision-making ability.
Compensation & Benefits
-
Competitive salary of $85,000–$100,000, based on experience.
-
Company vehicle or vehicle allowance.
-
Medical, Dental, and Vision insurance.
-
401(k) plan with company contribution.
-
Paid Holidays and Paid Time Off (PTO).
-
Career development and advancement opportunities.
-
Supportive, team-oriented work environment.
Why This Role, Why Now
This is an exciting opportunity to take ownership of a growing service department within a well-established organization backed by the strength and resources of Nations Roof. If you are a hands-on leader who thrives in a fast-paced service environment and wants to make a meaningful impact, we want to hear from you.
How to Apply
If you’re a driven leader ready to manage and grow a successful service department, we encourage you to apply. We look forward to reviewing your application.
Nations Roof provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
NO RECRUITING AGENCIES.
All candidates must be authorized to work in the United States.
#IND123