Job Description
Job Description
Description
We are seeking an experienced and analytical Customer Service Representative dedicated to supporting one of our largest Pacific Northwest customers. This is an elevated CSR role responsible for full-cycle customer support, including sourcing, quoting, order entry, purchasing, expediting, and customer specific inventory analysis.
This position is exclusively based on-site at our branch in Everett, WA. This is not a remote position.
In addition to traditional customer service responsibilities, this role performs inventory data analysis, generates reports, evaluates Min/Max (up-to) levels and replenishment trends, and makes recommendations to ensure supply continuity and operational efficiency for the customer.
The ideal candidate is highly organized, analytical, proactive, and comfortable working independently while collaborating across departments.
Customer Service & Order Management
Serve as the primary point of contact for our customer
Manage all customer inquiries, requests, and issue resolution
Prepare and follow up on quotes
Accurately enter and manage orders using ERP system (Prophet 21)
Coordinate with site support, warehouse, solutions and other teams to ensure timely fulfillment
Expedite open quotes and orders with urgency and accuracy
Ensure customer-specific requirements are consistently met
Sourcing & Purchasing
Source products across approved supplier network
Communicate with suppliers to obtain pricing, lead times, and availability
Issue purchase orders and management supplier follow-up
Leverage Stellar supplier partnerships to best serve the customer
Inventory & Data Analysis
Monitor customer-specific inventory
Review and maintain Min/Max and safety stock levels
Create reports and analyze usage trends
Identify replenishment risks and make inventory level recommendations
Support data-driven decision-making to optimize inventory investment and availability
Collaboration & Process Excellence
Follow established CSR, Warehouse, Solutions, and Quality processes
Learn and utilize automated or semi-automated systems implemented for the customer
Maintain strong communication internally and externally
Engage in continual learning of Stellar services, programs, processes, and product offerings
Follow all customer guidelines, safety requirements, and required training protocols
Skills
customer support, MS Excel, crm systems, data entry, customer service
Top Skills Details
customer support, MS Excel, crm systems, data entry
Additional Skills & Qualifications
Education: High School Diploma or equivalent
Required Knowledge and Skills
Strong customer service orientation
Analytical mindset with ability to interpret data and make recommendations
Problem-solving skills and ability to work through supply challenges
Prior sourcing or purchasing experience preferred
Proficient in Microsoft Office, especially Outlook and Excel
Experience with ERP systems (Prophet 21 preferred but not required)
Excellent verbal and written communication skills
Self-motivated with ability to work independently
Experience
2-3 years of relevant customer service, sourcing, our purchasing related experience
Experience supporting a dedicated or key account preferred
Experience Level
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health and Dependent Care Spending Accounts (HAS & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time off/Leave (PTO, Vacation, or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Everett, WA.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Everett,WA.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.