Customer Service Nights and Weekends

Job Description

Job DescriptionAbout the Role:
Join our dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Customer Service representative during nights and weekends! We are looking for enthusiastic individuals who are passionate about fitness and dedicated to providing exceptional service to our members.

Responsibilities:

• Greet and assist members and guests with a friendly and welcoming attitude.
• Handle membership inquiries and provide information about our services and facilities.
• Process new member sign-ups and renewals efficiently and accurately.
• Maintain cleanliness and organization of the front desk and lobby area.
• Ensure a positive member experience by addressing concerns and resolving issues promptly.
• Monitor gym equipment and report any maintenance needs to management.
• Promote special offers and membership upgrades to current and prospective members.
• Assist in scheduling classes and managing member registrations.

Requirements:

• High school diploma or equivalent required; some college preferred.
• Prior customer service experience, ideally in a fitness or retail environment.
• Strong communication skills and a positive, upbeat demeanor.
• Ability to work flexible hours, including nights and weekends.
• Basic computer skills and familiarity with membership management software.
• Passion for fitness and a desire to help others achieve their goals.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a commitment to maintaining a welcoming atmosphere.

About Us:
Planet Fitness - PF Baseline Fitness has been serving the Stillwater community with a commitment to providing a non-intimidating, welcoming gym environment for over 10 years. Our members love us for our affordable memberships and state-of-the-art facilities, while employees appreciate our supportive culture and opportunities for growth within the fitness industry.