Lead Operations at One of Colorado's Premier Mountain Hot Springs Resorts

Job Description

Job DescriptionOperations Manager

Twin Peaks Lodge & Hot Springs
📍 Ouray, Colorado

💰 Salary: $55,000 – $65,000 annually (Salaried)

Lead Operations at One of Colorado's Premier Mountain Hot Springs Resorts

Twin Peaks Lodge & Hot Springs is seeking an experienced Operations Manager to help lead daily operations at one of the most unique hospitality destinations in Colorado.

Located in the heart of the San Juan Mountains, our property combines comfortable lodging, natural hot springs pools, spa services, and the Mineshaft Restaurant into a destination where guests come to relax, recharge, and explore the outdoors.

This is a hands-on leadership role responsible for coordinating operations across multiple departments while maintaining exceptional guest service, strong team leadership, and efficient business performance.

The ideal candidate is a strong hospitality leader who enjoys working alongside their team, solving operational challenges, and delivering memorable guest experiences.

What You'll DoLead Daily Resort Operations

• Oversee daily operations of the hotel, hot springs, restaurant, housekeeping, and maintenance departments

• Ensure smooth coordination between departments

• Step in to assist operational teams when needed

• Respond to operational needs including overnight emergency phone coverage when scheduled

Lead, Train, and Support the Team

• Supervise department managers and operational staff

• Maintain open communication with employees and leadership

• Conduct regular staff and department meetings

• Develop training programs and Standard Operating Procedures (SOPs)

• Enforce company policies and manage employee performance

Deliver Exceptional Guest Experiences

• Maintain high standards of hospitality and service

• Assist staff in resolving guest concerns and service issues

• Maintain a visible leadership presence on property

• Ensure guest and employee safety remains the top priority

Manage Operations and Facilities

• Monitor preventative maintenance and facility operations

• Oversee inventory organization and weekly supply management

• Ensure operational efficiency across all departments

• Maintain compliance with safety, health, and operational regulations

Support Business Performance

• Manage staff scheduling and labor costs

• Monitor operational performance and occupancy trends

• Assist with facility upgrades and property improvements

• Work with leadership on operational planning and improvements

What We're Looking ForRequired Experience

• 3–5+ years of hospitality, hotel, or resort operations management experience

• Experience managing multiple departments

• Strong leadership and communication skills

• Experience with hotel Property Management Systems (PMS)

• Ability to work weekends, holidays, and peak tourism seasons

Preferred Experience

• Resort, lodge, or hot springs property experience

• Food & beverage oversight experience

• Maintenance or facilities management experience

• Spanish language skills

Ideal Candidate Profile

The ideal candidate for this role is someone who:

• Has strong hands-on hospitality leadership experience managing multiple departments

• Is comfortable working alongside their team and solving operational challenges in real time

• Thrives in a fast-paced resort environment and enjoys mountain-town living

Schedule

Full-time salaried management position

• Peak Season: approximately 60 hours per week

• Off Season: approximately 50 hours per week

Benefits

• Housing stipend available

• Employee housing options available

• 1 week (5 days) paid vacation after one year

• 10% employee discount at Mineshaft Restaurant

• One complimentary spa service every six months (employee only)

Why Work in Ouray, Colorado?

Known as the "Switzerland of America," Ouray is surrounded by breathtaking mountain scenery and endless outdoor recreation.

Employees enjoy access to:

• World-class hiking, jeeping, climbing, and ice climbing

• Skiing and winter recreation in the San Juan Mountains

• Natural hot springs and mountain living

• A vibrant small mountain community

Working at Twin Peaks Lodge & Hot Springs means being part of a team dedicated to hospitality, guest experience, and the unique beauty of Colorado's mountains.

First 90 Days Success Expectations

The Operations Manager will be expected to quickly learn the property and contribute to operational improvements. Within the first 90 days, the successful candidate should be able to:

• Build strong working relationships with department leaders and staff

• Gain a full understanding of daily operations across lodging, hot springs, restaurant, housekeeping, and maintenance departments

• Review and become familiar with existing operational procedures and training programs

• Identify opportunities to improve efficiency, communication, and guest service

• Support staff scheduling, inventory management, and maintenance coordination

• Assist leadership with operational planning and property improvements

• Maintain a visible and supportive leadership presence throughout the property

Success in this role comes from hands-on leadership, strong communication, and the ability to keep operations running smoothly during busy tourism seasons.

Apply Today

Join our team and help deliver unforgettable experiences at one of Colorado's most distinctive hot springs destinations.

Twin Peaks Lodge & Hot Springs
Ouray, Colorado