Automation Analyst

Job Description

Job Description

Local Hybrid Remote to Clarksville, TN.

POSITION PURPOSE

The Automation Analyst I will be responsible for developing, testing, and maintaining automation workflows and scripts to enhance business efficiency and improve operational processes. This role offers the opportunity to learn and develop technical skills, gain hands-on experience in automation technologies, and grow within the department.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assist in the design and development of basic automation solutions to streamline business processes, using tools such as UiPath, Power Automate, and Python.
• Create and maintain detailed documentation for automation processes, including process flow diagrams and technical notes.
• Collaborate with business stakeholders to gather and understand automation requirements, ensuring alignment with business objectives.
• Conduct thorough testing of automation solutions, identify bugs, and implement fixes to ensure reliability and accuracy.
• Monitor the performance of automation scripts and workflows to identify opportunities for optimization and continuous process and efficiency improvements.
• Provide ongoing support for deployed automation solutions, troubleshooting issues and ensuring continuity of operations.
• Analyze existing manual processes to identify areas for potential automation and recommend improvements.
• Assist in integrating automation workflows with enterprise systems and databases to ensure seamless data flow.
• Ensure that all automation solutions comply with security, data privacy, and compliance requirements.
• Stay updated on emerging automation technologies and participate in training sessions to develop technical skills.
• Attends and participates in all meetings, trainings and committees as required.
• Participates in community and civic events to promote awareness of the Credit Union in the community.
• Provides day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their department.
• Ensures work area is clean, secure, and well-maintained.
• Completes other duties as assigned by management.

PERFORMANCE MEASUREMENTS

• Timely and accurate delivery of automation solutions within budget, and with high-quality results that meet or exceed business expectations.
• Successful deployment of automation solutions with minimal post-deployment issues, with measurable results in overall team member and member experience, leading to increased satisfaction and loyalty.
• Provide timely, accurate and actionable insights to key stakeholders across all departments that drive key business decisions and show organizational satisfaction and adoption of automation solutions.
• Meet or exceed the number of proposed and implemented automation process improvements as defined by leadership.
• Implement automation solutions that improve operational efficiency and enhance member service while delivering measurable cost savings.
• Complete Relevant certifications in automation or RPA tools (e.g., UiPath RPA Developer).
• Fortera Core Values are satisfactorily demonstrated.
  
  

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Please be advised, visa sponsorship is not available for this position.

QUALIFICATIONS

Education/Certification:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).

Required Knowledge:

• Basic programming knowledge (Python, JavaScript, or other scripting languages).
• Basic knowledge of relational databases and SQL for data extraction and manipulation.
• Knowledge connecting automation solutions to APIs, databases, and enterprise systems.

Experience Required:

• 0-2 years of experience in automation, software development, or IT operations.
• Experience working independently and in a team environment.
• Experience with RPA (Robotic Process Automation) platforms.
• Familiarity with APIs, data integration, and enterprise application systems.
• Understanding of database structures and SQL for data extraction and manipulation.

Skills/Abilities:

• Able to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
• Excellent oral, written and interpersonal skills.
• Attention to detail and a commitment to delivering high-quality solutions.
• Strong organizational, problem-solving and analytical skills with a keen ability to troubleshoot technical issues.
• Able to critically review data and implement operational recommendations
• High degree of patience and ability to lead staff through change and interpersonal challenges
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Able to use a PC, related software (including MS Office) and standard office equipment.
• Able to meet deadlines and maintain an effective and efficient workflow.
• Able to work well under pressure while always promoting a professional image of the Credit Union.
• Professional dress, appearance, and attitude.
• Able to maintain a flexible work schedule including working weekends.
• Regular and predictable attendance

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up a small object, or pinching fingers together.

Grasping:

• Using fingers and palm on an object.

Talking:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motion:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing:

• Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

• Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Must have the ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability:

• Must have the ability to perform basic math skills, use decimals to compute ratios and percents and to draw and interpret graphs.

Language Ability:

• Able to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.