Medical Billing & Insurance Specialist / Office Supervisor

Job Description

Job Description

Job Title: Billing & Insurance Specialist / Office Supervisor

Company: Kinetic Physical Therapy Institute

Compensation: from $43,000 a year

Location: Woodbury, MN

Kinetic Physical Therapy Institute is a private practice physical therapy clinic located in Woodbury, MN. With 5 providers on staff, our clinic is small but busy. We opened in 2005 and are co-owned by two of our physical therapists.

Position Summary: Enthusiastic individual sought to coordinate and oversee activities of our physical therapy clinic to ensure compassionate delivery of high-quality care to patients. Reports to practice owners (2 of the physical therapists). Successful applicants will have at least 3 years of previous healthcare work experience. If you are a dedicated, hardworking, and passionate individual, we encourage you to apply!

Timeline: Training to start in November or December 2022 with our current office manager/billing & insurance specialist. Takeover of all non-claims processing duties by 1/1/2023. When ready, new office manager will be trained on processing and submitting claims.

Billing & Insurance Specialist / Office Manager Responsibilities:

· Develop and implement policies and procedures along with co-owners

· Manage all aspects of patient registration, scheduling, insurance verification, reception, medical records, electronic communication, and insurance billing.

· Manage and adjust workflow best practices

· Ensure clinical policies and procedures comply with current state and federal laws, along with OSHA and HIPAA requirements

· Assist with patient care when needed

· Perform front desk duties 1 day a week and as needed for coverage

· Verify insurance on all new patients

· Process and follow up on all claims and insurance payments (including appeals)

· Submits and processes prior authorizations and precertification applications

· Supervise, train, and evaluate office staff

· Hire and train new office staff

· Run monthly reports as needed

· Discuss insurance issues with patients

· Collaborate with providers and office staff

· Troubleshoot technical issues / issues with our EMR

· Work closely with referring providers / clinics

· Manage a variety of personalities (staff within the clinic, outside providers, patients, insurance companies, etc...)

· Maintain a patient-friendly atmosphere and process complaints as needed

· Perform all other duties as assigned

Competencies:

· Strong interpersonal and communication skills – both written and verbal.

· Accuracy – ability to perform work accurately and thoroughly.

· Computer Skills – proficient ability to use a computer (Microsoft Office) and electronic medical record (with sufficient training). Ability to do minor troubleshooting with computers and our EMR; ability to reach out when needed to the specialists.

· Customer Service Oriented – friendly, cheerful, and helpful to patients and others. Ability to meet the needs of patients and staff while following office policies and procedures.

· Decision making – ability to make critical decisions while following office policies and procedures.

· Flexibility – ability to adapt easily to changing conditions and work responsibilities.

· Leadership skills – ability to influence others to perform their jobs effectively and to be responsible for making decisions.

· Positivity – display a positive attitude and is a positive agent for change.

· Teamwork – work as a part of a team and collaborate with co-workers.

· Multi-task – ability to multi-task and juggle and prioritize various tasks.

Education and Experience:

· High school diploma or equivalent required

· At least 3 years of applicable experience in healthcare, administration, operations, or a related field preferred

· Associate’s degree or higher preferred

· Supervisory or team lead experience preferred

· Prior experience working with Electronic Medical Records / EMR software (familiarity with eClinicalWorks a plus)

· Insurance, referral, and/or medical billing experience required

Work Environment:

· Medical Office

· Fast paced

· Small/Intimate Clinic (5 providers, 7 employees total)

Physical Demands:

· Turning over rooms frequently and rooming patients (walking around the clinic, cleaning rooms, doing laundry)

· Frequent use of computer, keyboard, mouse, phones, paper verification forms

· May need to move treatment tables or other heavy equipment when cleaning rooms (with assistance if needed) – infrequently

Commute:

· Ability to commute reliably to Woodbury, MN at all times of the year

About Kinetic Physical Therapy Institute:

Kinetic Physical Therapy Institute is Minnesota’s first Postural Restoration Certified Clinic. At Kinetic, we rebuild your physical health with proven therapy techniques based on the science of human anatomy. We specialize in the Postural Restoration treatment approach. Postural Restoration is a unique method carefully designed to provide maximum pain relief, while optimizing your individual muscle balance and range of motion. Giving you the most complete return to normal activities possible.

Kinetic Physical Therapy Institute is an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, protected genetic information, sex, parental status, national origin, creed, religion, age, sexual orientation, disability, or Veteran status.

Job Type: Full Time

Benefits:

· 401(k)

· profit sharing

· life insurance

· health insurance (premium for employee paid by employer)

· health savings account

· paid time off

Schedule:

· Mondays (front desk) 7:30am-6/6:30pm

· Tuesday-Friday TBD – spread out over the rest of the 40 hours

· Filling in at the front desk as needed

Work Location: Woodbury, MN (1 location)

Company DescriptionOne of the few private practice physical therapy clinics in the MSP/St Paul area which has been in business for 20+ years. Great employees who work well together.

Company Description

One of the few private practice physical therapy clinics in the MSP/St Paul area which has been in business for 20+ years. Great employees who work well together.