Parts Specialist / Customer Service - Machine Distributor (35326)

Job Description

A global Industrial Equipment Distributor is looking for a motivated Parts Specialist / Customer Service to join near Smyrna, GA.

Parts Specialist / Customer Service Responsibilities Include:

• Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
• Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
• Check inventory levels and confirm product availability to customers.
• Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
• Manage customer accounts, maintaining up-to-date information on order history and preferences.
• Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
• Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
• Assist in the maintenance and accuracy of order entry and fulfillment processes.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.
• Complies with the company’s policies and procedures.
• Perform other job duties are assigned as needed

Parts Specialist / Customer Service Requirements include:

• Associate Degree in Business and/or related majors
• At least 3 years in proven customer support experience or experience as a client service representative.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Excellent communication skills (Speaking / Reading / Writing)
• While performing the duties of this job, you may be required to type for extended periods throughout the day and intermittently sit, stand, walk, climb stairs, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision, as well as, lift up to 15 pounds occasionally

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed