Job Description
Job Description
We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.
Responsibilities:
• Oversee customer service work orders from initiation to completion.
• Handle customer projects to ensure timely service delivery.
• Build and maintain strong customer relationships.
• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.
• Schedule and manage technicians for service tasks.
• Collaborate with internal teams.
• Generate and manage data reports.
• Minimum of 1 year of experience in a similar role, preferably involving service coordination or project management.
• Proficiency in data entry and database management.
• Strong customer service skills with a focus on building positive relationships.
• Ability to manage multiple tasks and responsibilities effectively in a fast-paced environment.
• Excellent organizational and communication skills to coordinate with various stakeholders.
• Problem-solving mindset with the ability to identify areas for improvement.
• Availability for rotational on-call duties, including overnight emergency project management.