Customer Service Supervisor - Spanish Bilingual

Job Description

Company Overview

The Company is a leading manufacturer and supplier of electrical equipment, including Air/Vacuum Circuit Breakers, MCCBs, Transformers, and electrical panels. We are seeking a dedicated and skilled Supervisor to join our team. In this role, you will be the key point of contact at customer sites, ensuring our products are installed, commissioned, and maintained to the highest standards.

Responsibilities

• Educate installation crews on the proper installation methods for electrical switchgear and inspect completed work to ensure compliance with our standards.
• Serve as an on-site technical expert, addressing inquiries and resolving issues raised by electrical contractors and general contractors (GCs).
• Provide comprehensive training to end-users on how to properly operate and maintain our equipment.
• Conduct thorough inspections upon installation completion, including pre and post-energization checks and supervision of the energization process.
• Perform on-site troubleshooting for any operational issues that may arise after installation or during operation.
• Respond to and resolve on-site quality issues related to our products.

Requirements

• A college degree or equivalent educational background.
• A minimum of 3 years of experience in the electrical field.
• Proficiency in reading and interpreting electrical drawings and diagrams (e.g., schematics, singleline diagrams).
• Competency in using MS-Office for creating reports and other documentation.
• The ability and willingness to travel frequently, including to out-of-state locations.
• Previous experience with an electrical equipment vendor in a similar industry.
• Experience operating electrical test equipment or holding a NETA certification.
• Experience with and a strong understanding of Electrical Maintenance Programs as outlined in NFPA 70B.
• Bilingual in Spanish and English required.