Job Description
Job DescriptionRole Summary
Handles customer service inquiries and problems and records consistent problem areas.
Job Duties
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Serve as primary liaison with customers to allow seamless business practices between the company and internal and external customers
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Handle customer service inquiries and problems
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Work with accounting to fix invoice discrepancies
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Use the computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting
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Coordinate with other departments regarding customer requirements, complaints, and schedules
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Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
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Complete all necessary documents fully and accurately
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Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
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Follow all Safety, Environmental and Quality policies and procedures
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Perform other duties as assigned
Experience and Education
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Perform work under general supervision
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Handle moderately complex issues and problems, and refer more complex issues to higher-level staff
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Possess solid working knowledge of subject matter
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Typically require a Bachelor degree or equivalent and 2 to 4 years of experience
Competencies/ Skills
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Ability to interpret work instructions
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Ability to follow written and verbal directions
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Intermediate verbal and written communication skills
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Customer/client orientation
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Problem-solving skills
Company DescriptionAt MacLean-Fogg, you’ll be part of a global manufacturing leader with a 100-year legacy of innovation and excellence. We partner with some of the world’s most iconic brands to create high-quality fasteners, components, and engineered solutions for industries that shape the future. With the recent addition of Mallard Manufacturing, we’ve expanded into industry-leading gravity flow solutions for material handling. Here, your ideas and skills will make an impact—driving cutting-edge solutions, advancing sustainability, and helping build a better tomorrow. Join a collaborative team where your contributions matter and your career can thrive.
Company Description
At MacLean-Fogg, you’ll be part of a global manufacturing leader with a 100-year legacy of innovation and excellence. We partner with some of the world’s most iconic brands to create high-quality fasteners, components, and engineered solutions for industries that shape the future. With the recent addition of Mallard Manufacturing, we’ve expanded into industry-leading gravity flow solutions for material handling. Here, your ideas and skills will make an impact—driving cutting-edge solutions, advancing sustainability, and helping build a better tomorrow. Join a collaborative team where your contributions matter and your career can thrive.