Job Description
Job Description
About the Job
At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
The Role
Leads and develops a multi-level operations team, building engagement, capability, and accountability, driving consistent execution and continuous improvement. This role partners cross-functionally with departments such as Accounting, Human Resources, Customer Success, and IT to align strategy and day-to-day decisions in support of operational priorities and organizational goals. This position is full time and in the office during regular business hours.
Job Functions
- Lead and develop a multi-level operations team, coaching supervisors, setting expectations, and driving engagement, accountability, and performance
- Support consistent quality and productivity across operations, through oversight of leaders and their teams
- Collaborate with senior leadership to build and maintain operational policies, procedures, and workflows that support efficiency, standardization, and continuous improvement
- Partner cross-functionally with Accounting, Human Resources, Customer Success, Training, and IT to align priorities, resolve issues, and support operational decision-making
- Provide administrative support, oversee system access, security, and confidentiality in compliance with HIPAA regulations
- Monitor operational efficacy and customer experience, triage escalations, remove roadblocks, and resolve time-sensitive issues under pressure
- Use KPI reporting and analysis to identify trends, assess performance, and inform operational decisions and improvement initiatives
- Support initiatives, including peer review coordination and quality measures as needed
- Provide operational insights to strategic planning, long-range initiatives, and execution of company goals
- Participate in leadership and operational meetings, communicating updates to policies, priorities, and performance expectations in a timely manner
- Support talent processes including interviewing, selection, training and development planning, performance management, and disciplinary actions and separations
Preferred Talents
- Strong written and verbal communication, active listening, organizational, and interpersonal skills paired with excellent time management
- Demonstrated ability to build scalable processes, drive operational execution, and lead through change
- Experience using KPI reporting and operational metrics to define challenges and improve performance
- Strong working knowledge of privacy and confidentiality practices in a regulated environment, including HIPPA
Qualifications Preferred
- Bachelor’s degree in related healthcare discipline or equivalent experience is considered in lieu of education
- 3+ years of people leadership experience including leading leaders and/or managing multi-layer teams
- Experience supporting PACS administration or similar clinical/health technology
- Radiology field experience
BENEFITS & PERKS
- Comprehensive benefits package, including retirement and profit sharing
- Paid time off and flexibility to support your personal life
- Fuel for your day with company sponsored lunches & snacks