Job Description
Job Description
Must-have:
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At least 1 year of experience in hospital billing.
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Previous billing/accounts receivable systems experience.
- Strong communication skills.
Job Description: Insight Global is seeking 1 Insurance Refund Specialist to support the Patient Financials Team for a large healthcare system based out of Annapolis, MD. This person is required to be on-site three days a week and is required to perform the following duties:
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Credit Work Queue Management
- Work daily on patient credit queues, processing an average of 30 accounts per day, with potential spikes up to 100+ due to large payments.
- Ensure timely resolution of credit balances and maintain queue hygiene.
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Insurance Credit Processing
- Handle insurance overpayment requests received via email, mail, or fax.
- Prioritize daily processing of these requests and coordinate with insurance companies directly via email, fax, and phone.
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Vendor & Payor Coordination
- Collaborate with contracted vendors (e.g., Aetna, Cigna, BCBS) and non-contracted third-party payors.
- Primary vendor contact includes Cotivity for insurance credit handling.
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Refund & Payment Posting
- Process electronic and paper refund checks, document accounts, and complete required paperwork.
- Post credit card payments from companies and lockbox sources, ensuring lockbox rules are followed (e.g., no insurance or credit card payments posted from lockbox).
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Banking Correspondence
- Print and sort daily banking correspondence from patient and insurance lockboxes.
- Distribute documents to appropriate internal teams for further action.
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Team Collaboration
- Work closely with a team of six, supporting shared goals and assisting peers as needed.
Company DescriptionAt Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.
Company Description
At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.