Job Description
Job Description
*Remote, but must be located in SLC Metropolitan Area.
Customer Service Representative
We are seeking individuals who demonstrate a high level of professionalism, strong customer service skills, and a commitment to helping others in a structured and supportive environment.
Position Overview:
This role involves handling inbound calls from consumers regarding account balances, card activation, phone orders, and internal procedures. It requires excellent interpersonal skills and the ability to resolve customer issues efficiently. You’ll work in a collaborative team setting while striving to meet personal performance goals.
Primary Responsibilities:
- Respond to inbound consumer calls with professionalism and empathy
- Research and resolve customer inquiries over the phone
- Use internal systems to verify and document customer information
Required Qualifications:
- Minimum of 1 year of customer service experience, including problem-solving
- At least 1 year of experience in an office setting using a computer and phone
- High School Diploma or GED
- Authorized to work in the United States
- Availability to work 40 hours per week within site operating hours
- Proficiency with Windows PC applications and ability to learn new systems
Preferred Skills:
- Ability to navigate multiple computer systems while on calls
- Strong multitasking skills, including understanding various products and benefit levels
- Consistent focus and productivity, even with repetitive tasks
Work Environment & Physical Requirements:
- Frequent speaking and listening via headset
- Extended periods of sitting and computer use
- Moderate noise level typical of a service center environment
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Company DescriptionApex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.
Company Description
Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.